Summer Customer Support Volunteer

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ORGANIZATION: Prepare + Prosper

Customer Support Volunteers on the Prepare + Prosper volunteer team are the hosts and financial referral enthusiasts of the tax clinics. They make sure things run smoothly and that every customer has an opportunity to talk about their financial situation and interests (if they so choose). As a Customer Support Volunteer, you will:

  • Check people in, making sure they have all their paperwork
  • Keep people moving through the tax preparation and review process
  • Check people out, collecting signatures and giving customers their completed return
  • Promote savings and provide relevant referrals for financial topics the customer is interested in
  • Provide stellar customer service and maintain privacy

Commitment: One 4-hour shift per week June 12-August 31. There is the optional opportunity to pick up additional volunteer shifts.

How do I know I am a good fit? No previous experience needed! If you have a passion for connecting with people, a knack for communicating detailed information in a clear way, ability to juggle multiple tasks and keep up in a fast environment, then this gig is for you! Bilingual in Spanish, Somali, Hmong, or Oromo is helpful but not required.

How to get involved: Join us for an upcoming info session! Sign up for an info session by filling out our volunteer application today: https://www.volgistics.com/appform/2037165868

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About Prepare + Prosper

Location:

2610 University Ave W, Suite 450, St. Paul, MN 55114, US

Mission Statement

Prepare + Prosper, formerly known as AccountAbility Minnesota, assists Minnesotans to move out of poverty by providing pathways to increase income, build assets and become financially secure, and by advocating for change that breaks down barriers to financial success.

Description

For 45 years, P+P has provided free tax and financial services to low- and moderate-income taxpayers. We facilitate economic security by helping many of the people we serve use their tax refunds to help them meet basic needs, build credit, and save.

Leveraging the support of more than 550 volunteers, we prepare taxes and offer financial services to thousands of Minnesotans via free clinics around the Twin Cities. In addition to ensuring that our customers claim all the tax credits they earned, we address the "money moment" of tax time connecting people to financial services that create pathways to economic security.

With the support of staff, our volunteers work cooperatively at our free tax clinics and are the core of our ability to provide these services in our community each year.

If you are committed to helping hardworking families get ahead, we have a volunteer position for you! One hour of your time can put $2,000 or more in the pocket of a family struggling to make ends meet.


CAUSE AREAS

Advocacy & Human Rights
Advocacy & Human Rights

WHEN

We'll work with your schedule.

WHERE

2610 University Ave WSuite 450St Paul, MN 55114

(44.96671,-93.20547)
 

SKILLS

GOOD FOR

N/A

REQUIREMENTS

  • Background Check
  • Must be at least 18
  • One volunteer shift that is 4 hours per week.

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