Ecommerce Manager

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Harvard in Tech: E-commerce Manager

About Harvard in Tech:

Harvard in Tech serves as the official Harvard University-wide Alumni Group dedicated to the technology sector. Our mission is to foster technology development by encouraging innovation, providing essential resources and networks, and promoting tech activities within the Harvard community.

Position Summary:

The E-commerce Manager plays a pivotal role in managing the operations of the Harvard in Tech online store, hosted on the Shopify platform. This position is responsible for ensuring a seamless online shopping experience through effective coordination of online merchandising, product listings, and collaboration with web development and marketing teams to maintain a cohesive brand image. Creative strategies from this role are crucial for enhancing the shopping experience, optimizing site performance, and guaranteeing the timely and accurate display of products.

Key Responsibilities:

• Product Listings Management: Oversee the management and maintenance of product listings, including descriptions, images, and pricing, ensuring accuracy and timeliness.
• Merchandising and Promotions: Collaborate with marketing teams to devise and implement site merchandising strategies and oversee promotional setups for accuracy and effectiveness.
• Shopify Theme Customization: Assist in customizing and maintaining the Shopify theme to deliver a consistent and engaging user experience.
• Performance Analysis: Utilize site metrics and user feedback to identify improvement areas, collaborating with the web development team for enhancements.
• Inventory and Supply Chain Coordination: Work with cross-functional teams for inventory accuracy, aligning our 3rd party printing service (Printify) with Shopify.
• Industry Trends and Tools: Stay abreast of the latest trends, tools, and best practices in online merchandising and Shopify management.
• Customer Service Collaboration: Coordinate with customer service teams to address online store inquiries and issues.

Qualifications:

• A minimum of 3 years of experience in online merchandising, e-commerce, or a related field, with a strong emphasis on Shopify platform management.
• Proficiency in Shopify’s admin system, covering product listing, order management, and theme customization.
• A basic understanding of HTML, CSS, SEO, and web analytics tools.
• Strong analytical skills to drive data-driven decisions.
• Excellent organizational capabilities to manage multiple projects concurrently.
• Effective communication skills for collaborating with cross-functional teams.