AmeriCorps Homeowner Services Coordinator

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Homeowner Services Coordinator

The homeowner services coordinator builds and maintains the pipeline of homeowners by leading efforts to recruit and educate qualified individuals and families. They serve as the main point of contact as each potential homeowner goes through the application process. Together with a homeowner selection committee, they help approve homeowners for a variety of housing products including new home construction, repair or rehab of existing homes and weatherization projects.

Service activities

· Homeowner selection

• Recruit applicants for traditional homeownership opportunities and other housing solutions, such as exterior maintenance or critical home repair.
• Market Habitat’s housing solutions in partnership with local businesses, non-profit and government agencies, and faith communities.
• Assist homeowner services staff in responding to calls and emails inquiring about housing solutions in a timely manner.
• Conduct information sessions and assist interested parties in the completing applications for Habitat’s housing solutions.
• Assist homeowner services staff in making follow-up, clarifying calls on applications.
• Lead the homeowner selection committee in selecting qualified applicants for Habitat’s housing solutions.
• Recruit and train members of the homeowner selection committee.
• Tasks may include preparing financial eligibility calculations and summaries for the committee on each applicant.
• Attend all homeowner selection committee meetings.
• Conduct home visit interviews with a staff member to evaluate need for housing for applicants.

· Homeowner support

• Track sweat-equity hours and send weekly updates to approved applicants.
• Work with the homeowner support committee and staff to provide educational opportunities to approved applicants and existing homeowners.
• Recruit and train members of the homeowner support committee.
• Plan and carry out homeowner education courses, recruiting appropriate teachers and speakers as needed.
• Become familiar with homeowner files to be able to answer day-to-day questions.
• On occasion, member may build alongside homeowner families as they complete their sweat-equity requirements.

· Homeowner Services Support

• Greet members of the community at the front desk.
• Log and respond to inquiries about our housing programs via phone and e-mail.
• Track homeowner selection process using local Habitat organization protocols.
• Maintain homeowner files.
• Compose a quarterly newsletter to maintain communication with existing homeowners.
• Assist homeowner services and construction staff with collecting necessary information to prepare for closings.
• Plan and carry out home dedications and community events. AmeriCorps members may not perform prohibited activities as outlined in 45 CFR §2520.65 nor may they supplement, duplicate, or displace staff members in place at the host site.

Member development

Minimum expectations are outlined in the member development guidance, which will be available during the interview process, with the understanding that further trainings may be required, as determined by the host site, Habitat for Humanity International or our federal funder. AmeriCorps National members’ training may not exceed 20% of their aggregate hours.

Experience, knowledge, and skills

MINIMUM REQUIREMENTS

• AmeriCorps members must be a U.S. citizen, national or lawful permanent resident.
• AmeriCorps members must be at least 18 or older.
• AmeriCorps members must have a high school diploma or GED.
• AmeriCorps members may have recurring access to vulnerable populations and must satisfy the National Service Criminal History Check eligibility criteria.

OUR IDEAL CANDIDATE HAS:

• Knowledge of and willingness to promote the mission and activities of Habitat for Humanity International and AmeriCorps.
• The ability to work with a diverse group of people.
• Strong written and verbal communication skills.
• Attention to detail and is highly organized.
• Experience working with volunteers, instructing individuals, or facilitating groups.
• Experience working as a member of a team.
• Basic experience with Microsoft Office Suite, especially Word, Excel, and Teams.
• Interest in human services and/or affordable housing programs.
• A second language is highly desirable, with preferred language being Spanish.

PHYSICAL REQUIREMENTS

• Ability to sit at a desk and computer for extended periods of time.
• About 10% of this position requires outreach in the community, including visiting buildings and homes that may have stairs, as well as occasionally serving on project sites that may have uneven terrain.

Service site environment

Member will primarily serve in an open-space office and will share the area with other staff or fellow members. Each member will have a desk, computer (with email and internet access) and a phone for service-related tasks. Shared resources include a printer, copy machine, fax machine as well as office supplies.

Benefits of AmeriCorps service

• Full-time living allowance $17,600 for approximately 10 ½ months of service.
• Part-time living allowance $9,350 for approximately 10 ½ months of service.
• Full-time living allowance $9,350 for approximately six months of service.
• Segal Education Award upon successful completion of service.
• Health care benefits and enrollment in Employee Assistance Plan.
• Personal and medical leave - approximately 10 days total.
• Possible forbearance or deferment of qualified student loans.
• Childcare benefits, if you qualify.
• Worker's compensation insurance.

Candidates Apply Online: https://www.habitat.org/about/careers/americorps/homeowner-services-coordinator-2023-24-9378br.