Habitat ReStore Donation Hotline Representative
ORGANIZATION: Habitat for Humanity of Dane County
Please visit the new page to apply.
Volunteer Impact
Donation Hotline Representatives make the ReStore a place donors want to come back and donate to. They maintain high customer satisfaction with their exceptional problem-solving and conversational skills.
Responsibilities
Answer phones and interact with donors in a friendly and helpful manner
Assist donors by answering screening questions about potential donations
Log all donor interactions
Respond to and compose emails and text messages for donors
Crosstrain at the ReStore donation dock
Qualifications
Ability to work on a computer for extended periods of time
Excellent customer service and communication skills
Ability to work independently
Ability to follow directions and adapt to changes in programming
Basic knowledge of building materials is helpful
Inbound call center experience is a plus
Commitment
One shift per week or every other week for a minimum of 3 months
Shifts run from 9am-1pm, Tuesdays and Thursdays
We ask that volunteers commit to volunteering for a full shift
Training
New volunteers train with the Donations staff under the direction of the ReStore VP
An online safety course must be completed
2 More opportunities with Habitat for Humanity of Dane County
Opportunities
About Habitat for Humanity of Dane County
Location:
3101 Latham Drive, Madison, WI 53713, US
Mission Statement
At Habitat for Humanity of Dane County, we offer a hand up, rather than a hand out. Through our volunteer network, generous donors and sales from our two Habitat ReStores, we’re helping families achieve strength, stability and self-reliance to build a better life through shelter. In Dane County alone, one in eight people lives in poverty, including 16 percent of all Dane County children. Habitat for Humanity’s Vision: A world where everyone has a decent place to live. Our Mission: Seeking to put God’s love into action, Habitat for Humanity brings people together to build homes, communities and hope. Our Goal: Habitat for Humanity of Dane County will be a recognized leader, partner and catalyst for affordable housing solutions that positively impact families, communities and the environment. We are guided in everything we do by these fundamental values: Building communities and families Increasing sustainability Building efficiencies through partnerships
Description
Habitat for Humanity was founded on the principle that safe and affordable homeownership empowers people to reach their full potential. Our goal is to help families achieve and maintain sustainable housing. Through volunteer labor and donations of both money and materials, we build affordable homes for families as well as help low-income families make repairs on their current homes.
A home provides stability for families and children, as well as a sense of dignity and pride. Surveys show that children who grow up in a home are healthier, do better in school and will have better job prospects. Stable housing leads to safer, healthier and stronger communities.
Habitat does not give away homes or home repairs. In addition to a down payment and monthly mortgage payments, homeowners invest their sweat equity into building their Habitat home and the homes of others. Each family must also attend educational courses on home maintenance, landscaping, budgeting and insurance.
The combination of low construction expenses, volunteer labor and a low to no-interest mortgages makes these homes affordable. Including property taxes and insurance, the Habitat homeowner’s monthly mortgage payment is no more than 30 percent of their gross income.
CAUSE AREAS
WHEN
WHERE
4207 Monona Dr.Monona, WI 53716
DATE POSTED
January 20, 2024
SKILLS
- Customer Service
- Data Entry
- Basic Computer Skills
- People Skills
- Verbal / Written Communication
GOOD FOR
- People 55+
REQUIREMENTS
- Background Check
- Must be at least 18
- Orientation or Training
- One shift per week or every other week for a minimum of 3 months Shifts run from 9am–1pm, Tuesdays or Thursdays We ask that volunteers commit to volunteering for a full shift