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15 people are interested
My Market Client Intake Specialists
ORGANIZATION: Food for Others
Please visit the new page to apply.
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15 people are interested
Client Intake Specialists are critical to supporting the operations of the Food For Others My Market choice pantry. Client Intake Specialists are long-term volunteers who manage all check-in procedures for incoming pantry clients.
Responsibilities
- Greet clients in a friendly, professional manner
- Explain FFO and community food programs to clients
- Enter client information into Salesforce to determine program eligibility
- Input USDA applications into Salesforce database
- Input referrals into Salesforce database
- Maintain client confidentiality while handling sensitive information
- Assist staff with other office organization tasks as needed
- Must be at least 21 years old
- Bilingual language skills (Spanish, Arabic, Farsi) appreciated, but not required
- Must have basic computer skills with ability to learn Salesforce system
- Commitment to serve at least one shift per week
- Strong customer service skills required
- Experience working with diverse and/or vulnerable populations a plus
- PowerPoint presentation covering an overview of FFO and our programs
- Training with a Salesforce Trainer (1 hour)
- Shadow until comfortable being at the desk alone (at least 2 shifts)
- Performing the position with assistance constantly available
2 Shifts
- 09:15 AM to 01:15 PM
- 01:00 PM to 05:15 PM
- NONE OF THESE TIMES WORK FOR ME, BUT I CAN STILL HELP
1 More opportunity with Food for Others
Opportunities
About Food for Others
Location:
2938 Prosperity Avenue, Fairfax, VA 22031, US
Mission Statement
Our mission is to distribute food to our neighbors in need by mobilizing our giving community and volunteers.
Description
In our nation’s capital area, the high cost of living forces many families who are struggling to make ends meet to choose between spending money for food, or on other basic needs such as housing and healthcare. Since 1995, Food for Others has been helping many of these families.
Food for Others is an important part of Northern Virginia’s safety net for those needing food when an emergency strikes and for the growing number of working poor who need to supplement their inadequate food supplies.
Food for Others obtains much of its food through food rescue operations and food drives. Staff and volunteers pick up good food that would have been discarded by local grocery stores and other retail food establishments. The food is brought to the warehouse for temporary storage, including refrigeration as appropriate. Food drives provide the majority of our non-perishable food.
Local merchants, the USDA, food drives, and crop harvests provide the food; volunteers and staff provide the hands; and charitable contributions and fundraising events provide the funds.
CAUSE AREAS
WHEN
WHERE
2938 Prosperity AvenueFairfax, VA 22031
DATE POSTED
March 15, 2024
SKILLS
- Basic Computer Skills
- Database Administration
- Salesforce
- Organization
- People Skills
- Problem Solving
GOOD FOR
- People 55+
REQUIREMENTS
- Must be at least 21
- Orientation or Training
- We ask that Client Intake Specialists commit to serving at least one a week. Generally, Client Intake Specialists commit to serving for at least six months.
- Training Process 1. PowerPoint presentation covering an overview of FFO and our programs 2. Training with a Salesforce Trainer (1 hour) 3. Shadow until comfortable being at the desk alone (at least 2 shifts)