Recovery Care Service Associate - Urgent Need

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ORGANIZATION: AMERICAN RED CROSS

The Recovery Services Client Care Program allows the Red Cross to rapidly meet disaster-caused needs by enabling clients to apply and receive financial assistance and/or community resources.

The Client Care Program Service Associate supports the recovery of disaster affected individuals, households, and communities by providing referrals, advocacy, and financial assistance through RC Care (case management system).

Responsibilities:

  • Conduct Intake by interviewing the client and opening a case in RC Care.
  • Provide Financial Assistance to qualified clients.
  • Conduct Follow-up and Recovery Planning Services.
  • Provide Internal Referrals.
  • Provide Community Referrals.
  • Assist with problem-solving and advocacy on request.
  • Use RC Care to document services according to the Client Care Program Standards and Procedures
  • Services may be provided in person or virtually.
  • Complete the required virtual self-paced training (9 hours of training total)
Qualifications:
  • Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities.
  • Willing and able to volunteer in person in before, during and/or after a disaster event.
  • Ability to work in a continuously changing environment in which work priorities may change frequently.
  • Comfortable interacting with people from various diverse background whose lives have been disrupted and many are presenting immediate needs.
  • Kind, caring, resourceful and knowledgeable.
  • Comfortable learning new online case management systems
  • Experience using Microsoft Office products.
  • Able to serve the client with care, comfort and concern.
  • Able to recognize the value that different perspectives and cultures bring to an organization.
  • Ability to stand and/or sit for two-hour periods.
  • Ability to speak clearly on phone and in person.
  • Ability to work for long periods on computer and/or reading small print and/or writing.
  • Valid Driver’s License (required for Divisional and National Deployments)
  • Minimum 18 years of age
  • Available to sign up for shifts on consecutive days (shifts may be 4, 8 or 12 hours long)
  • Willing to complete 9 hours of virtual self-paced training required for position.
  • Ability to read, write, and follow verbal and written instructions in English.

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About AMERICAN RED CROSS

Location:

2825 Emerywood Parkway, Richmond, VA 23294, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.‚Äč

Description

The American Red Cross, through its strong network of volunteers, donors and partners, is always there in times of need. We aspire to turn compassion into action so that...

...all people affected by disaster across the country and around the world receive care, shelter and hope;

...our communities are ready and prepared for disasters;

...everyone in our country has access to safe, lifesaving blood and blood products;

...all members of our armed services and their families find support and comfort whenever needed; and

...in an emergency, there are always trained individuals nearby, ready to use their Red Cross skills to save lives.

CAUSE AREAS

Crisis Support
Disaster Relief
Emergency & Safety
Crisis Support, Disaster Relief, Emergency & Safety

WHEN

We'll work with your schedule.

WHERE

Multiple locations Roanoke, VA 24050

(37.270,-79.950)
 

SKILLS

  • Customer Service
  • Disaster Response
  • Case Work / Management
  • People Skills

GOOD FOR

N/A

REQUIREMENTS

  • Local : Shift work determined by the scale of the relief operation; a minimum requirement of 8-12 hours per day during the disaster relief operation for multiple, consecutive days. Beyond region: Minimum of 14 days working 8- or 12-hour shifts

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