VIRTUAL - Dispatch and provide support to teams that are responding to home fires

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ORGANIZATION: American Red Cross - Texas Gulf Coast Region

  • This position supports the Regional Disaster Cycle Services (DCS) department. Most of the 60,000 emergencies that the Red Cross responds to each year are local, personal disasters like home fires. Disaster Action Teams (DAT) provide emotional support, financial assistance, and information to help families begin the process of recovery. The Disaster Action Team (DAT) Duty Officer ensures timely activation and monitoring of local and regional DAT responses. The Duty Officer supports the DAT program either at the chapter/territory or region level.
  • Responsibilities

    Leadership

    1. Triages requests received to determine if Red Cross action is required; may decide if Red Cross will respond via DAT.
    2. Uses event triggers such as size, scope, and type of event to escalate the DAT response when necessary.
    3. Works with on-scene DAT leadership to support the response and provide technical guidance.
    4. May support and train new Duty Officers.
    5. Liaises necessary information to leadership and other stakeholders
    6. May be tasked with composing Initial Incident Reports (IIR) dependent upon regional processes
    7. Ensures response compliance in accordance with the DAT Standards and Procedures
    8. Maintains close working relationship with DAT Regional Program Lead, Chapter/Territory DAT Coordinators and Regional RC Respond Application Lead to ensure responders are identified and scheduled.

    Functional

    1. Documents incoming disaster notification and ensures their assignment as the Duty Officer in the call record in RC Respond.
    2. Manages all DAT calls and activities in RC Respond
    3. Identifies available DAT responders and dispatches team to ensure appropriate resourcing to meet client needs.
    4. Activates Disaster Health Services, Disaster Mental Health, Disaster Spiritual Care, and Public Affairs when requested.
    5. Maintains ongoing communication with all assigned responders and ensures timely updates are reflected in the RC Respond call record to reflect movement to a status of On Scene and Off Scene.
    6. May be required to monitor activity across multiple DAT responses.
    7. Monitors all active calls while assigned, moving them to a status of Closed upon completion in RC Respond. If an event has not concluded, provide necessary information upon shift change.
    8. Notifies Chapter and Regional staff of significant events, and contributes to an Initial Incident Report, when appropriate.
    9. Manages availability by registering for shifts in RC Respond.
    10. Attends regularly scheduled team/DAT meetings as required by Chapter/Region.
    11. Maintains RC Respond Duty Officer user access

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About American Red Cross - Texas Gulf Coast Region

Location:

2700 Southwest Fwy, Houston, TX 77098, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors. La Cruz Roja Americana previene y alivia el sufrimiento humano frente a emergencias movilizando el poder de los voluntarios y la generosidad de los donantes.

Description

Every single day, the American Red Cross helps people in emergencies. Whether its one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.

Todos los días, la Cruz Roja Americana ayuda a las personas en situaciones de emergencia. Ya sea que se trate de una familia desplazada, miles de víctimas de desastres, o brindar atención y consuelo a un miembro del servicio o veterano enfermo o lesionado o apoyo a un miembro de la familia militar, nuestro trabajo vital es posible gracias a personas como usted. Es a través del tiempo y el cuidado de la gente común que podemos hacer cosas extraordinarias.

CAUSE AREAS

Crisis Support
Disaster Relief
Emergency & Safety
Crisis Support, Disaster Relief, Emergency & Safety

WHEN

We'll work with your schedule.

WHERE

This is a Virtual Opportunity with no fixed address.

DATE POSTED

March 29, 2024

SKILLS

  • Disaster Relief Call Center
  • Disaster Response

GOOD FOR

N/A

REQUIREMENTS

  • Driver's License Needed
  • Background Check
  • Orientation or Training
  • At least three, 4 hour on-call shift per month.

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