The main focus of the Ombudsman program is serving residents of long term care, assisted living and personal care facilities. A Volunteer Ombudsman is is a resident rights advocate who assists in resolving resident complaints. An Ombudsman can serve as a mediator, negotiator and educator.
For volunteers age 55 and above.
The Volunteer Ombudsman:
Visits an assigned facility at least once a month and visits with the residents.
Attends resident council meetings to become familiar with the residents' needs and the facility's response to those needs.
Deliver information to the new admissions regarding the Ombudsman program and their rights.
Helps to educate consumers of long term care (and their families) regarding their rights and the options available to them.
Observe the facility staff regarding their respect of resident rights
Make reports to the Ombudsman's office about the facility, the residents and the volunteers' progress and problems.
A one-day training must be completed to prepare the volunteer for their assignments. Meetings and additional training will occur as needed.
This volunteer opportunity is currently available for Pitman, Pottsville, Shenandoah, Mahanoy City and McAdoo.