Pete Moore Hospice House Support

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The PMHH Support Services volunteers are specially trained to be an extension of the hospice medical staff. They support the team in providing valuable care to hospice patients, as well as performing vital tasks for operational success of the acute care facility. Various opportunities available from mornings starting 10-12PM, lunch times 11-1PM and evenings after hours, 5-7 PM for weekdays and weekends.

TIME REQUIRED: 2-4 hours/week

REPORTS TO: On-site Hospice House Manager and/or Volunteer Coordinator

QUALIFICATIONS:

1. Willing to work with PMHH patients/families utilizing compassion, kindness and with calm presence while withholding personal judgment in all situations.
2. Willing to attend required PMHH training and on-site orientation/training.
3. Able to pass requisite Criminal Background Check.
4. Submit copy of Driver's License & renew before expiration
5. Willing to have TB test administered and read.
6. Willing to commit to serving Cascade Hospice for 1 year.
7. Able to communicate clearly and understand English.
8. Willing to obtain Oregon Food Handlers Card (Cascade Health will cover cost)
9. Be 21 years of age or older.

1. Be a patient companion offering comfort through methods such as holding hands, applying lotion to hands (or feet with RN approval), applying a cool cloth to the forehead/hands/feet, reading, socializing with patient, praying if requested, sitting quietly without conversation, giving family respite, offering emotional support to patient/family as needed and reporting needs of patient to RN. (Only direct patient care hospice volunteers with training.)
2. When possible, handle food including simple meal prep, baking cookies, delivering meal orders to patients, preparing beverages for families, and filling water/ice containers. (Food Handler’s Card required if supporting with food.)
3. Assist patient/family with projects such as life stories review (audio/video, written format), assemble photo albums, play cards, handprints/molds etc. (Only direct patient care hospice volunteers with training.)
4. Offer hospitality cart with snacks, magazines, books, CD player/CD’s/DVDs
5. Answer call light if assistance is requested by staff. (Only direct patient care hospice volunteers with training.)
6. Clerical Assistance including filing, copying, and other projects as requested.
7. Plants/flowers: tending to water needs or caring for arrangements/donated flowers
8. Provide Vigil coverage at the bedside for patients who are imminent or require one-on-one supervision.
9. May involve playing soothing music, reading scripture or poetry, applying non-scented lotion, praying if requested by patient/family, and being dedicated to sit with one patient for a full shift. (Only Direct patient care volunteers with vigil training.)
10. Pet visits: bringing a personal pet into the house to meet with patients and families. Pet must be well behaved, trained, and never left unattended. (Only direct patient care hospice volunteers with training.)
11. When needed/possible, assist housekeeping including folding/re-stocking linen and other supplies, emptying patient room wastebasket, picking up used trays and cups, unpacking deliveries, etc.
12. Bird feeders: replacing bird seed and hummingbird food outside patient
13. Greet general public, sign in visitors and answer phones.

REQUIREMENTS:

• Depending upon the activities- complete trainings with Volunteer Coordinator to support the team
• Track volunteer time and submit monthly Volunteer Hours Report to Volunteer Coordinator.
• Attend mandatory on-site training (e.g. fire, safety, evacuation procedures, etc.)
• Agree to yearly competency exams.
• Attend volunteer in-service trainings as able.
• Maintain regular contact with Volunteer Coordinator including availability/scheduling changes.
• Keep professional boundaries.
• Wear name identification badge and clean/presentable clothing while on duty adhering to dress code as outlined.
• Participate in yearly review/evaluation with Volunteer Coordinator.