Same Day Services Liaison (Volunteer)

Save to Favorites

• JOB IDENTIFICATION

Job Title: Same Day Services Liaison Volunteer

Department: Volunteer Services

Supervisor: Nursing Service- Same Day Services Manager

Hours: Monday-Friday

6:30am-10:30am

• POSITION DESCRIPTION

Assists as a liaison person between the Operating Room Personnel and the family of the person undergoing surgery. Volunteers will communicate to the families’ any necessary information.

• MAJOR FUNCTIONS

• To serve as liaison between operating staff and families and communicate information as needed such as outlined above. Call to the nurse’s station at #5200 when the patient has arrived. Have the patients wait near you or be seated in waiting area #1 while you call for help at the nurses’ station (Surgery roster will be given to you by staff. Please keep the surgery roster face down or in a folder for privacy.) Also, return the surgery roster to the nurse’s station when all shifts are completed for proper disposal of confidential information.

• To keep track of who visitors and family members are, perhaps recording notes on surgery roster. One could use the SDS Waiting Room Family Log if desired. Make note if the visitor/family member leaves the waiting area, where they are going and when they expect to return. This enables better communication between the Doctor(s) and family/visitors.

• To reassure and encourage families and/or ease family/visitor tension and help them to pass the time by engaging in conversation, offering reading materials, etc. If privacy is desired, make family/visitors aware of the consultation room. Use an access card to swipe the panel allowing access to the consult room. Be aware of keeping the noise level down in the open waiting room area.

• To make families aware of the surgical communications board. Please remind waiting family members that if they are wishing for an update on their loved one’s surgical status that they should ask you in order to make contact with surgical staff. Please call #5200 from either the desk phone or the wall phone located by the pre-op door.

• To make families aware of the coffee, cookies, etc. and encourage people to help them themselves. Volunteers are asked to pick up cookies from the cafeteria when coming in for the morning shift only. Fresh coffee is made daily according to the posted directions. A plate of 2 dozen cookies only will be provided daily.

• To be mindful of security issues and always call for staff to meet a new individual if you are not certain of their nature. For instance, a salesman or a special delivery personnel should not be allowed back into the pre-op area without a phone call first to alert and ask for staff assistance.

• To perform miscellaneous duties such as assembling, sorting or stamping patient packets, if needed by SDS staff.

• To call and to remind the next day’s volunteer(s) about their shift the following day.

• To properly dispose of the daily surgery roster at the end of one’s shift. In addition, volunteers will remind family/visitors to answer phones after volunteer leaves or to call the Nurse’s Station at #5200 if any new questions develop or if they want a reentry to the pre-op area.

• POSITION REQUIREMENTS

• Knowledge and Skills

Volunteer is to be mature, tactful, sympathetic, patient and receptive to the family’s needs. Must be able to use discretion, exhibit good communication skills and understand the confidential nature of information with which she/he works. Must have knowledge to operate a coffee maker and understand its safety.

• Physical Demands

Good vision and hearing is required. Requires a considerable amount of sitting. Must have access to greeting, to serving and to directing families and staff.

• NON-PERFORMANCE REQUIREMENTS

• Supervised by Volunteer Coordinator and Department Head or Nursing Staff

• Responsible for the Department Manager (Supporting staff to give recognition and thanks to volunteers whenever possible.)

• Personnel name tag and smock/vest to be worn.