Wayfinder with Brigham and Women's!

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Become an AmeriCorps Seniors RSVP Volunteer (must be 55+) and serve with Brigham & Women's Hospital!

Volunteer Title: On-Call/WayFinder Volunteer
Department: Volunteer Services
Location: Various lobbies and hallways throughout hospital

Tasks:
Provide exceptional customer service to patients, visitors, and staff members
Give accurate information and directions to patients, visitors, and family members using direction sheets and/or other resource (staff members, info desks, phone calls)
Accompanies patients/families to various hospital locations
Patrol Hallways and Lobbies throughout hospital assisting patients, visitors and staff members as necessary
Transports patients to and from test sites, physician’s offices and lobbies via wheelchair
Must maintain a written log of all assignments, times and comments (when applicable).
Must answer pages from Volunteer Services in a timely fashion
Must operate all communication devices in a professional manner at all times
Completes special projects as assigned
Other duties staff may request, including: retrieving supplies, obtaining blankets, pillows and other items, retrieving wheelchairs and stretchers, making up stretchers, transporting lab specimens, offering diversionary activities to patients and assisting patients with making phone calls, and the care and entertainment of children.

Qualifications/Special Skills:
Excellent Interpersonal and communication skills
Demonstrate compassion for patient needs
Ability to navigate hospital independently
Ability to follow directions and work independently

Does this position entail contact with blood or body or body fluids? No
Training Provided: Self Guided Tour, Physical walk-through of frequented areas, Customer Service

Physical requirements:
Physically able to push patients in wheelchairs.
Physically able to stand and walk up to 3 hours at a time.
Days/ Hours: Monday -Friday, 8:00am-5:00pm
(Volunteers serve 1-2, 3 hour shifts a week)

To Qualify:

• Complete and pass a CORI Check
• 55 +Years or older

We offer reimbursement for some out-of-pocket expenses, ongoing training and support, access to events in the City of Boston, and an invitation to our annual volunteer recognition event.

Call (617) 635-4374 to sign up!