Gift Shop Manager

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The Gift Shop Manager volunteer will play a pivotal role in the overall success of the Packard Proving Grounds Historic Site by overseeing the operations and sales of our gift shop. This role combines your passion for history, customer service, and organizational skills to create a memorable experience for our visitors while contributing to the sustainability of our organization.

Key Responsibilities:

1. Gift Shop Operations:

   • Open and close the gift shop during designated hours of operation.
   • Ensure that the gift shop is well-stocked with merchandise, including Packard-related memorabilia, books, apparel, and other items.
   • Maintain a visually appealing and organized display of merchandise.
   • Monitor inventory levels, reorder items as needed, and manage restocking processes.
   • Process sales transactions using a Point of Sale (POS) system and maintain accurate sales records.
   • Handle cash, credit card transactions, and provide change accurately.

2. Visitor Engagement:

   • Greet visitors with a warm and friendly demeanor, providing information about the gift shop and the organization's mission.
   • Offer assistance to customers, answer questions about merchandise, and provide insights into the history of Packard Motor Car Company.
   • Promote membership and volunteer opportunities to interested visitors.

3. Visual Merchandising:

   • Create eye-catching displays to highlight featured products and encourage sales.
   • Regularly update and rearrange merchandise to keep the shop fresh and engaging.
   • Collaborate with the Marketing Team to plan and execute special promotions and sales events.

4. Administrative Tasks:

   • Maintain records of sales, inventory, and financial transactions.
   • Assist in tracking and reporting on gift shop performance and sales trends.
   • Communicate inventory needs and product recommendations to the Gift Shop Committee.

Qualifications:

• Passion for history, particularly the history of the Packard Motor Car Company.
• Strong organizational and time-management skills.
• Excellent customer service and interpersonal skills.
• Basic computer skills, including familiarity with Point of Sale (POS) systems.
• Ability to handle cash and process sales transactions accurately.
• Availability to volunteer during designated gift shop hours, including weekends.

Benefits:

• Opportunity to contribute to the preservation of automotive history.
• Gain experience in retail management and customer service.
• Work in a friendly and supportive environment with fellow volunteers.
• Enhance your knowledge of the Packard Motor Car Company's legacy.