Hospitality Greeter

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At this time we are still requiring masks in the facility. Proof of COVID-19 vaccination or approved exemption required to volunteer here.

1. JOB IDENTIFICATION

Job Title: Hospitality Greeter Volunteer

Supervisor: Volunteer Coordinator

Hours:

Morning: 6:30am- 10am

Afternoon: 10am-2pm

1. Position Description:
1. Volunteer greets visitors, patients, and medical and hospital staff, helps them with their needs and directs them accordingly. Volunteering promotes good public relations and customer service. Volunteer is a friendly greeter and is interested in directing newcomers as needed. By doing so, the volunteer enhances the image and vision of St. Gabriel’s Hospital "to create the best healthcare experience by igniting the spirit for superior care and service." The volunteer practices confidentiality in all measures and acts with a strong set of moral and ethical principles.
2. Primary Tasks:
1. To greet patients/visitors as they enter the front doors of St. Gabriel’s Hospital. Whenever possible, each patient/visitor is genuinely asked how we might be able to help them. The volunteer always puts the patient/visitor first. Keep in mind "hospitality" just as you would treat guests at your home! Smile, greet & make people welcome as a part of customer acknowledgement.
2. To coordinate the traffic flow of the front lobby for patients needing admissions either to the "Fast Track" station or the regular admitting office. Please have patients sign their first name on the sign-in log and then have patient(s) take a seat in the appropriate waiting area, either waiting room #1 or the front lobby. Help patients overcome their fear of losing their place if several more need to be admitted. Provide them with reassurance, cordial personal name greetings, etc.

For regular scheduled appointments, have patients be seen in...

Admitting office- Middle Door, Door #1249. Waiting area is in waiting room #1.

1. When coordinating the traffic flow ask the switchboard to call for back-up support if three or more people are waiting. Volunteers keep those waiting informed about who is next, and may call to the intended department to let know if a patient has arrived. This reduces anxiety in the midst of customer wait time.

• If a family member comes in wishing to see a loved one who’s been brought into the ER, the volunteer always tells the switchboard first. The volunteer asks the visitor to be seated momentarily and explains this to the customer. Remember, there may be good reasons for not allowing more family members in the ER.

• You may help a patient with a wheelchair, by only bringing the wheelchair to the patient. Volunteers are to avoid assisting or transferring a patient in or out of a wheelchair. This includes helping someone in or out of their car. If assistance is needed, the volunteer is to tell the switchboard in order for the switchboard to contact staff assistance. Remember to always put the brakes on the wheelchair for the chair’s stability.
• The volunteer knows the medical procedures and registration process required for incoming patients. If the volunteer is in doubt about whether a patient needs to register or not, admitting staff is consulted.
• If a patient or visitor has a complaint or concern about the services they received while at the hospital, please refer them to our Risk Management Manager at ext. 5605 for further information. We want to acknowledge and to thank our customers for any recognition, concerns or questions they may have.
• The volunteer regularly familiarizes themselves with all administrative staff, directors and managers and the various department locations.

• The volunteers are asked to report any suspicious looking people, behavior or activity. Please let the switchboard know in order to call security personnel.

• Volunteers deliver flowers and mail regularly and check to see if patients are "in house" before the person leaves. If the census roster does not show the patient’s name, please check with the switchboard to see if the patient may be in Same Day Services or they may be a staff person. The patient may not have been assigned a room yet or the patient has chosen not to "disclose" their admission.

• Please help to keep the hospital’s waiting rooms and hallways tidy. Please take the liberty to clean out magazine’s that are more than 3-6 months old depending upon the magazine’s timeliness such as Good Housekeeping. Magazines that require very newsworthy information such as Newsweek could be thrown out after 1 month. Throw out magazines that are "tacky" or have curled corners, stained pages or ripped covers, etc. Please return wheelchairs to the lobby, etc.

1. Performance Requirements:

Knowledge and Skill: Must have "people skills" and enjoy working with the public, staff and other volunteers. Must maintain good working relationships with others and convey a "team effort". Must be able to remain calm when patients or family members are experiencing dissatisfaction, pain, confusion or anxiety. Must demonstrate abilities to keep matters CONFIDENTIAL by asking only these questions necessary in order to help you do your volunteer tasks.

Physical Demands: Need good physical health. Stands, walks, pushes (wheelchairs), writes, sits, and talks and listens in performance of tasks.

1. Non-performance Requirements:

Wears appropriate attire and nametag at all times in compliance with "volunteer dress" policy. Signs in volunteer hours and uses lunch/snack breaks passes if 3 ½ to 4 hour shifts. Finds a substitute if unable to work one’s scheduled times. Attempts to make a minimum of three calls first to find sub. If unable to do so, volunteer staff is notified.