Member Service and Programs Coordinator

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Reports to: Director of Member Services

Activities: Provide exceptional customer service to members and customers of ASA, CSSA, and SSSA, along with programmatic support, records maintenance, and administrative assistance. Assist the department director and member services staff in carrying out their programs.

Responsibilities Include:

• Provide telephone and email support for membership contacts.
• Assist with contacting members during retention call campaigns.
• Understand and be able to explain the processes, requirements and benefits of membership.
• Maintain and update the membership database/records as new information is provided and/or clean-up projects are required.
• Assist individuals as they join, renew and update membership/subscriptions.
• Support our member Communities, Divisions, and Specialty Groups with communications, updates, election assistance, materials, website information edits, discussion boards, and other projects as they develop.
• Assist the geographical Branch leaders with their annual meetings (promotions, logistics (as needed), elections, and communications.
• Oversee the administration of our scholarship programs (Encompass, Bridge Scholars, others) including communications, logistics, tracking, and report writing.
• Coordinate and process award honorariums and travel expense reports.
• Assist in the coordination, with department managers, of prework for the Annual Meeting to includes student and other cohort programs.
• Provide back-up customer service for our Career Placement Center job submission site.
• Make web updates using Drupal.
• Provide administrative/clerical support as requested - including filebound, Zoom scheduling, doodle polls, database queries, etc.
• Other activities as requested.

Qualifications

Well-developed written and verbal communication skills are required. Very high level of attention to detail - understanding that this can make or break the excellence of our programs. Understanding of common software technologies are a must. A strong work ethic, team-oriented can-do attitude and flexible aptitude are valued in our fast-paced, continually changing environment. Ability to interact, establish and maintain effective and collegial working relationships with staff, members, and leaders, as well as with Societies and vendors, is a must. This position requires a strong customer/member-service orientation.

Minimum Qualifications (Education, Experience, Skills):

• Accuracy and attention to detail is absolutely required, as well as a track record of reliability, confidentiality, and conscientious work habits.
• Proficient in Microsoft 365, specifically Word and Excel and Teams
• Ability to work independently with little supervision.
• Ability to organize and prioritize effectively.
• Willingness to ask questions and ask for help when needed.
• Ability to adapt and work efficiently in a rapidly changing dynamic environment with deadline pressures.
• Demonstrated ability to ensure open, transparent communications.
• Demonstrated ability in dealing directly with employees and board members.

Language Skills:

Ability to read, analyze, and interpret documents. Ability to respond effectively to member inquiries.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

Travel:
Business travel may or may not occur.

Location:

Fitchburg (Madison), WI - this position requires a minimum of two days per week in the office and the ideal candidate will be willing to work in our office full-time.