Volunteer Services Specialist

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Recruiting Organization: FACE FRIENDS FOUNDATION INCORPORATED

The Volunteer Services Specialist is responsible for client intake, Provide front line telephone coverage for Face Friends Foundation Incorporated; answer calls, assist clients or direct callers to the appropriate staff, and log calls;

Assist in distinguishing which of the various programs within Face Friends Foundation Incorporated the prospect client qualifies for.

Follow up with clients in a timely and prompt manner on phone, email or in person.

Conduct preliminary intake questionnaire to determine which program client is best suited.

Manage office workflow; process incoming email such as, but not limited to: applications, missing documents, inquiries.

Mail or email applications to clients who request services.

Process applications in timely manner to meet production goals and approves applications to assure compliance with FFF requirements

Track and document any effort of communication with clients using both internal and external databases.

Maintain confidential client records/files and maintain the client records/files in the agency file room.

Helps cover the agency front desk, as necessary.

Participates in all required federal and agency training and publicity events to promote agency programs and participate in volunteer activities for the department as needed.

Models and upholds the values and mission of Face Friends Foundation and provides exceptional customer service.

Perform additional responsibilities related to the success of the organization

Stipend ProvidedFalse

Training Provided

Housing AvailableFalse

Language/Cultral Support Available

Wheelchair AccessibleFalse

Fee RequiredFalse

Fee Amount: None

This opportunity is recurring