NHQ:ISD-R&R: GO Platform User Feedback and Design Support

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ORGANIZATION: American Red Cross - National Headquarters

This position supports the National Headquarters (NHQ) International Services (ISD)Response & Recovery (R&R)department. This is a 100% virtual (volunteer-from-home) opportunity. The GO Platform User Feedback and Design Support volunteer engages with systems users to understand, document, and communicate user experience and needs. This position will also support system design, focusing on optimal user experience.

  • Build relationships with end users and system stakeholders
  • Design and manage user feedback tools and processes
  • Help translate feedback into technical requirements
  • Represent user perspective in working with product team
  • Help communicate system changes to end users
  • Define metrics to better understand user behavior
  • Help create design solutions through wireframes, mock-ups, simple prototypes, etc.
  • Provide advice and recommendations on design to product team

Required:

  • Reliable access to resources needed to volunteer 100% virtually
  • Experience designing feedback tools
  • Experience collecting, analyzing and presenting user data and feedback
  • Experience liaising between end users and product team
  • Experience writing technical requirements
  • Experience communicating system changes for improved system usage and adoption
  • Experience in product design
  • Demonstrated ability to find creative solutions to user challenges
  • Comfortable with ambiguity
  • Comfortable working in a globally diverse team
  • Willingness to comply with current public health and Red Cross policies
  • Resume Required

Preferred

  • Experience using design software, such as Adobe XD, Figma, Illustrator, Photoshop, or any other tools for visualizing and wireframing concepts
  • Experience as a business analyst

Length of Appointment:
1 year, renewable

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About American Red Cross - National Headquarters

Location:

431 18th St NW, Washington, DC 20006, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.

Description

Every single day, the American Red Cross helps people in emergencies. Whether it's one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.

CAUSE AREAS

Community
Crisis Support
Disaster Relief
Community, Crisis Support, Disaster Relief

WHEN

We'll work with your schedule.

WHERE

This is a Virtual Opportunity with no fixed address.

DATE POSTED

April 11, 2023

SKILLS

  • Technical Writing
  • Business Analysis
  • Analytics

GOOD FOR

N/A

REQUIREMENTS

  • Background Check
  • Orientation or Training
  • 4-8 hours per week, flexible with evening/early AM calls a must due to global footprint

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