Spring Into Action - Blood Donor Ambassador - Westmoreland County

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This position supports the Regional Biomedical Services department. This opportunity requires participation with in-person activities and/or performing work in a Red Cross facility.

The purpose of the Blood Donor Ambassador is to provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Assist donors with re-hydrating after donation and observe for post-donation reactions. Express gratitude and ensure each blood donor is sincerely thanked for their donation.

All Donor Ambassador roles (Mobile Blood Drives and Fixed Sites)

• Support Red Cross staff by being helpful, flexible, and patient
• Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process
• Manage donor flow and direct donors to Check-In
• Model excellent customer service behaviors.
• Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
• Learn and share the Red Cross story, including the mission, vision, and values
• Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact (Right Type Mix)
• Check Post Donation Info and time
• Set up and maintain cleanliness in Reception and Hospitality Areas
• Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution.
• Check that donor has their post-donation information before leaving the drive
• Report possible adverse post-donation physical reactions to the collections staff. Protect donors from injury during adverse reactions (if able without hurting self)
• May be asked to sanitize/disinfect donor areas and beds
• May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed