DIV:DCS - Division Recognition & Appreciation Lead (Pacific)

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ORGANIZATION: American Red Cross - National Headquarters

This position supports the Divisional (DIV) Disaster Cycle Services (DCS) team. This is a 100% virtual (volunteer-from-home) opportunity. The purpose of this position is to support and coach Regions in ensuring every Red Cross worker is showing appreciation to and recognizing our volunteers for their participation and contributions. Developing and implementing celebrations of success with acts of appreciation through formal and informal methods.


  • Providing support in promoting disaster departmental participation in formal Red Cross recognition programs;
  • Serving as coach in developing and ensuring implementation of informal and formal Disaster Cycle Services volunteer appreciation events and programs;
  • Supporting Regions by providing ideas, tips, and reminders for ways to informally and formally recognize volunteers in collaboration with Volunteer Services recognition and appreciation lead;
  • Promoting a culture that supports volunteerism by reinforcing the importance of daily volunteer appreciation;
  • Using numerous volunteers to accomplish assigned tasks;
  • Communicating & facilitating a community of practice through calls, webex, and other related platforms;
  • Participating as support to the Division Disaster Workforce Engagement team;
  • Representing Disaster Cycle Services on any Volunteer Services recognition group.



  • Reliable access to resources needed to volunteer 100% virtually
  • Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that s/he sees as challenging.
  • Manages Diversity - Treats all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes.
  • Building Effective Teams - Creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  • Personal Learning - Picks up on the need to change personal, interpersonal and managerial behavior quickly; watches others for their reactions to his/her performance and adjusts; seeks feedback.
  • Informing - Provides the information people need to know to do their jobs and to feel good about being a member of the team; sets clear expectations; deals with problems in a timely manner; regularly reviews individual performance and holds timely discussions.
  • Delegation - Clearly and comfortably delegates tasks and decisions; broadly shares responsibility and accountability; trusts people to perform; lets direct reports finish their own work.
  • Directing Others - Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
  • Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during stressful times; is a settling influence in a crisis.
  • Motivating Others - Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team members; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes individual feel his/her work is important; is someone people like working with and for.
  • Strategic Agility - Sees ahead clearly; anticipates future consequences and trends accurately; has broad knowledge and perspective; is future oriented; creates competitive and breakthrough strategies and plans.
  • Dealing with Ambiguity - Effectively copes with change; can shift gears comfortable; decides and acts without having the total picture; isn't upset when things are up in the air; can comfortably handle risk and uncertainty.

Disaster Services-An Overview

Length Of Appointment:
One Year Appointment, renewable annually by DDD

Development Opportunities:
Related DCS leadership positions

32 More opportunities with American Red Cross - National Headquarters

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About American Red Cross - National Headquarters


431 18th St NW, Washington, DC 20006, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.


Every single day, the American Red Cross helps people in emergencies. Whether it's one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.


Crisis Support
Disaster Relief
Community, Crisis Support, Disaster Relief


We'll work with your schedule.


This is a Virtual Opportunity with no fixed address.


  • Customer Service
  • Relationship Building




  • Background Check
  • Orientation or Training
  • Estimated 5 hours/week. Some availability during business hours (PST) is required.

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