Smiling faces for tax prep greeters

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ORGANIZATION: Greater Cleveland Volunteers

Help seniors receive needed tax refunds.

Volunteer to be a greeter for the ESOP VITA Tax Season: typically running February-mid April
* 9am-2pm Tuesdays, Thursdays and Saturdays as arranged with program staff and volunteer

Greeter Duties:
* Work with ESOP and Benjamin Rose staff to schedule days to be responsible to help greet and assist
with tax preparation at the tax site;
* Welcome and orient the tax filers to the tax site;
* Provide taxpayers with an intake folder and intake sheet;
* Ensure taxpayers have the necessary information and documents required by the IRS;
* Direct taxpayers to the appropriate waiting area and explain process;
* Assist in making copies of proper ID’s, forms, documents, etc.

Ideal volunteer will have:
* Strong interpersonal skills;
* Able to maintain personal boundaries with clients;
* Able to relate to older adults of different ethnic and income groups, and varying capabilities;
* Intermediate computer skills;
* Able to maintain confidentiality of Benjamin Rose participants and volunteers;
* Full Covid-19 vaccination required or exemption approved prior to start.

Volunteers do not need experience with taxes to volunteer.

Help seniors receive much needed funds by volunteering monthly or more often!

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About Greater Cleveland Volunteers


4415 Euclid Avenue, Suite 200, Cleveland, OH 44103, US

Mission Statement

Greater Cleveland Volunteers enriches the community and individuals through volunteer service.


We connect individuals and groups, aged 18 and over, to volunteer opportunities throughout Cuyahoga County. We offer ongoing volunteer opportunities at numerous partner organizations, as well as done-in-a-day projects.


Community, Seniors


We'll work with your schedule.


variesCleveland, OH 44120



  • Customer Service
  • People Skills


  • People 55+


  • Background Check
  • Must be at least 18
  • monthly or more frequently

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