Disaster Recovery Team Member (Bilingual)- Washington, DC

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ORGANIZATION: American Red Cross - National Capital & Greater Chesapeake Region



This position supports the Regional Disaster Cycle Services department. The Recovery Services Client Care Program allows the Red Cross to rapidly meet disaster-caused needs by enabling clients to apply for and receive financial assistance and/or community resources. The Client Care Program Service Associate supports the recovery of disaster-affected individuals, households, and communities by providing referrals, advocacy, and financial assistance through RC Care (case management system).


    • Conduct Intake by interviewing the client and opening a case in RC Care
    • Provide Financial Assistance to qualified clients.
    • Conduct Follow-up and Recovery Planning Services
    • Provide Internal Referrals
    • Provide Community Referrals
    • Assist with problem-solving and advocacy on request
    • Use RC Care to document services according to the Client Care Program Standards and Procedures
    • Services may be provided in person or virtually.
    • Complete the required virtual self-paced training (9 hours of training total)

Time Commitment

  • Minimum commitment of 4 hours a week or more.
  • Be available several days of the week, 4 hours per shift
  • Monday thru Friday and some weekends when in response to larger disasters like multi-family fires



    • Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities.
    • Willing and able to volunteer in person before, during, and/or after a disaster event
    • Ability to work in a continuously changing environment in which work priorities may change frequently
    • Comfortable interacting with people from various diverse backgrounds whose lives have been disrupted and many are presenting immediate needs
    • Kind, caring, resourceful, and knowledgeable
    • Comfortable learning new online case management systems
    • Experience using Microsoft Office products
    • Able to serve the client with care, comfort, and concern
    • Able to recognize the value that different perspectives and cultures bring to an organization
    • Ability to stand and/or sit for two-hour periods
    • Ability to speak clearly on phone and in person
    • Ability to work for long periods on the computer and/or read the small print and/or writing
    • Valid Driver’s License (required for Divisional and National Deployments)
    • Minimum 18 years of age
    • Available to sign up for shifts on consecutive days (shifts may be 4, 8, or 12 hours long)
    • Willing to complete 9 hours of virtual self-paced training required for the position
    • Ability to read, write, and follow verbal and written instructions in English

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About American Red Cross - National Capital & Greater Chesapeake Region


4700 Mt. Hope Drive, Baltimore, MD 21215, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.


Every single day, the American Red Cross helps people in emergencies. Whether it's one displaced family, thousands of disaster victims, or providing care and comfort to a service member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.


Disaster Relief
Emergency & Safety
Community, Disaster Relief, Emergency & Safety


We'll work with your schedule.


Any where in Washington DCWashington, DC 20006



  • Customer Service
  • Data Entry
  • Disaster Response
  • Case Work / Management


  • People 55+


  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Minimum commitment of 4 hours a week or more. 

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