Disaster Recovery Team Member (Bilingual)- Maryland

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Purpose

This position supports the Regional Disaster Cycle Services department. The Recovery Services Client Care Program allows the Red Cross to rapidly meet disaster-caused needs by enabling clients to apply for and receive financial assistance and/or community resources. The Client Care Program Service Associate supports the recovery of disaster-affected individuals, households, and communities by providing referrals, advocacy, and financial assistance through RC Care (case management system).

Responsibilities

• Conduct Intake by interviewing the client and opening a case in RC Care
• Provide Financial Assistance to qualified clients.
• Conduct Follow-up and Recovery Planning Services
• Provide Internal Referrals
• Provide Community Referrals
• Assist with problem-solving and advocacy on request
• Use RC Care to document services according to the Client Care Program Standards and Procedures
• Services may be provided in person or virtually.
• Complete the required virtual self-paced training (9 hours of training total)

Time Commitment

• Minimum commitment of 4 hours a week or more.
• Be available several days of the week, 4 hours per shift
• Monday thru Friday and some weekends when in response to larger disasters like multi-family fires

Qualifications

Required:

• Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities.
• Willing and able to volunteer in person before, during, and/or after a disaster event
• Ability to work in a continuously changing environment in which work priorities may change frequently
• Comfortable interacting with people from various diverse backgrounds whose lives have been disrupted and many are presenting immediate needs
• Kind, caring, resourceful, and knowledgeable
• Comfortable learning new online case management systems
• Experience using Microsoft Office products
• Able to serve the client with care, comfort, and concern
• Able to recognize the value that different perspectives and cultures bring to an organization
• Ability to stand and/or sit for two-hour periods
• Ability to speak clearly on phone and in person
• Ability to work for long periods on the computer and/or read the small print and/or writing
• Valid Driver’s License (required for Divisional and National Deployments)
• Minimum 18 years of age
• Available to sign up for shifts on consecutive days (shifts may be 4, 8, or 12 hours long)
• Willing to complete 9 hours of virtual self-paced training required for the position
• Ability to read, write, and follow verbal and written instructions in English