Events Manager

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Scope of Responsibilities (this is a hybrid position):

• Directly inform the organization’s strategic priorities by representing the best practices of the service experience for both volunteers and partners.
• Break the relevant strategic priorities of the organization down to manageable tasks and goals for the  Volunteer Events department.
• Responsible for deciding the key performance indicators for volunteer project quality.
• Creates the organization’s best practices for volunteer projects and event production. Works to develop and train their department in those best practices. 
• Directly manages four positions, developing clear goals, training opportunities, and professional development for that staff. Supports that staff in their management of the rest of the department.  
• Collaborates closely with other directors to ensure effective cross-department collaboration. 
• Manages the creation of department policies and procedures to ensure effective project and event management.
• Ensures that the department has a process for communicating standards of project and event production to all staff.
• Represent the organization externally in meetings and press opportunities. 

Qualifications

• Have 2+ years of experience in planning and executing events of 300 people or more
• Has a deep understanding of effective individual and team management strategies with the ability to accurately access an employee’s strengths and challenges, set relevant goals and expectations, and professional development opportunities for them. Has a demonstrated ability at developing strategies that improve organizational performance. Adept at taking strategies and breaking them down into actionable tasks for staff.
• Models strong event production practices ensuring events run smoothly and produce the desired outcome. Anticipates and prepares for roadblocks, quickly troubleshoot and resolve issues as they arise.  
• Highly customer-centric and culturally competent focus in high-stakes environments. Has a demonstrated ability of social nuances, practices, and world views of people of various backgrounds, identities, and cultures. Leverages that understanding to effectively interact with people within diverse communities.
• Has expertise in planning and organizing projects from conception to implementation including timeline, milestones, resources , and budget. Models for staff how to coordinate tasks to ensure the project is executed as each phase is designed. Consistently communicates with stakeholders, keeping them abreast of project status, timeline, roadblocks, and deliverables.
• A passion and willingness to confront and discuss issues of systemic oppression and the racial, ethnic, gender, and other identities that experience it - both in our office and in the field.