Strategy & Operations Associate

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APPLY HERE: https://tinyurl.com/Strategy-and-Ops-Associate

WHY JOIN CLOSE THE GAP

Close the Gap is a 100% volunteer-based organization dedicated to creating a future of equitable opportunities for low-income students and professionals. Founded in 2018, Close the Gap focuses on mentorship, workshops, project-based learning, financial/resource assistance, and awarding scholarships.

At Close the Gap, your individuality is your strength. We are a small, diverse, nimble group of innovators, disruptors, and trailblazers who are trying to leverage technology to solve the challenge of widening opportunity gaps that prevent low-income students from fulfilling their fullest potential due to their financial limitations.

Volunteering here gives you an opportunity to impact lives, invest in your growth and development, and be part of a fun and inclusive team. Together, we can build a future without opportunity gaps.

This role reports to our Chief of Staff. Learn more about volunteering with us.

Close the Gap is looking for a mission-driven and empathetic operations analyst to help support scale our our impact footprint in the next 3 years by facilitating the scalability preparation through people, tech & tools, and operational processes.

In this role you would be working with our program directors and functional leaders with seasonal special projects, supporting our roadmap/OKRs and board initiatives. If you are passionate about our mission to close the opportunity gap and are excited about the opportunity to create a roadmap to operational excellence, we look forward to working with you.

• Support our president, leadership team, and board to organize and balance priorities that help achieve organizational shared goals and outcomes, which can include ideation, scoping, and/or execution
• Work with Chief of Staff on the facilitation and preparation for the weekly general meetings, quarterly Board of Directors meetings, and volunteer experience planning
• Join special projects, from operations to programming, and support the leader in that area to succeed through project management and providing coverage
• Help design key upward and horizontal review processes for organizational communication, action definition, delegation, tracking, and management

• BA or BS degree or equivalent work experience
• You embody high emotional intelligence to understand how people collaborate and achieve shared outcome
• You appreciate and champion processes to organize and prioritize goals
• You are passionate about creating an equitable society
• You are team player who values transparency, accountability, and diversity

• 1-2 years of professional experience in business, operations, consulting, or strategy
• Organized and versatile in wearing multiple hats to support the team
• Strong written and oral communications skills
• Demonstrated ability to work independently and collaborate that result in organization’s outcomes
• Ability to commit and contribute at least 10-15 hours every week
• Ability to attend Weekly Staff Meetings, currently on Thursdays at 8:00pm PT

• Familiarity with project management and goal tracking tools
• Familiarity with SLAs and SOPs and how to embed them to multiply efforts and increase innovation rather than creating busy work and hampering innovation
• Ability to follow through in a direct, timely, and tactful manner
• Familiarity with OKRs, KPIs, or other goal setting/tracking methodologies
• Commitment to advocacy, diversity and serving the community