Disaster Relief Client Care Volunteer (Training Provided)

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The Recovery Services Client Care Program allows the Red Cross to rapidly meet disaster-caused needs by enabling clients to apply and receive financial assistance and/or community resources. The Intake Service Associate supports the recovery of disaster affected individuals, households, and communities by conducting intake, the initial activity in creating a client record and case in RC Care (case management system) and providing care, comfort, and concern to the clients.

• Conduct intake to gather the information needed to support a client’s disaster-caused needs
• Interview the client, explaining the Red Cross mission and the Client Care Program assistance, promoting realistic client expectations, and determining eligibility
• Create client records and cases in RC Care
• Provide financial assistance to qualified clients when applicable
• Provide information and assist with problem-solving and advocacy on request

• Able to deploy to out-of-state for 14 consecutive days (within 48 hours)
• Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities.
• Willing and able to volunteer in person before, during and/or after a disaster event
• Ability to work in a continuously changing environment in which work priorities may change frequently
• Comfortable interacting with people from various diverse backgrounds whose lives have been disrupted and many are presenting immediate needs
• Able to serve the client with care, comfort, and concern
• Able to recognize the value that different perspectives and cultures bring to an organization
• Comfortable learning new online case management systems
• Hold an active RC Care account with an Intake Worker user role
• Experience using Microsoft Office products; Red Cross email is highly recommended
• Minimum 18 years of age
• Hold a valid Driver’s License (required for Divisional and National Deployments)
• Able to read, write, and follow verbal and written instructions in English
• Ability to speak clearly on phone and in person
• Ability to live in hardship conditions such as a staff shelter
• Ability to stand and/or sit for two-hour periods