Teach Older Adults How to Use Technology--Volunteer as a Technology Access Trainer!

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ORGANIZATION: Mystic Valley Elder Services, Inc.

TAP photo 2

Technology Access Program (TAP)

The purpose of the Technology Access Program or "TAP" at Mystic Valley Elder Services (MVES) is to bridge the technology divide for consumers and support them in their ability to live independently in the community.

The Technology Access Program or "TAP" teaches older adults how to connect to the internet and use digital devices, such as smartphones and tablets, which can help them:

  • Connect with family, friends, and healthcare providers.
  • Stay informed about the latest news and trends.
  • Monitor health and wellness (e.g., ordering prescription medications, participating in telehealth visits, etc.).
  • Provide access to transportation (e.g., requesting rides through Uber, Lyft, etc.).
  • Provide access to food (e.g., shopping online for groceries, ordering meals from food delivery services, etc.).
  • Provide entertainment (e.g., listening to music, playing games, watching TV shows and movies, etc.);
  • Take classes; and
  • Most importantly...provide peace of mind!

Volunteering for TAP
The TAP Trainer volunteer conducts home visits to assist consumers (aka clients) with connection to the internet, device set-up, and account and password creation. TAP Trainer volunteers support consumers in their individualized short-term tech goals and guide them through a curriculum suited for their specific devices and operating systems.

TAP Trainer volunteers must have general knowledge of tech devices and operating systems, like Mac, Android, and Windows. TAP Trainers typically volunteer 1-4 days each month.

TAP Trainer volunteers (and all MVES volunteers) must be age 18 or older, reside in the State of Massachusetts (USA) during their volunteer experience, and be able to travel to their assigned volunteer locations within the MVES service area, which includes the communities of Chelsea, Everett, Malden, Medford, Melrose, North Reading, Reading, Revere, Stoneham, Wakefield and Winthrop.

MVES serves a diverse population, including many who speak languages other than English. Bi-lingual or multi-lingual individuals (especially Cantonese/Mandarin, Haitian-Creole and Spanish) are encouraged to apply.

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About Mystic Valley Elder Services, Inc.


300 Commercial St, #19, Malden, MA 02148, US

Mission Statement

Mystic Valley Elder Services (MVES) is a non-profit agency that provides essential home- and community-based care and resources such as assistance with personal care, household chores, meals, and transportation to more than 20,000 older adults, adults with disabilities, and caregivers living in 11 communities north of Boston. The communities include Chelsea, Everett, Malden, Medford, Melrose, North Reading, Reading, Revere, Stoneham, Wakefield and Winthrop.] The MVES Volunteer Program has the dual mission of engaging people in volunteer service to meet critical community needs while providing a high quality experience that will enrich their lives also.


MVES is a nonprofit organization that since 1975 has acted as an entry point through which elders, families, caregivers, and health care professionals can access a wide variety of programs, services, and supports. MVES is one of the largest in a network of 25 similar aging services organizations in Massachusetts. MVES promotes safe, independence for elders and adults living with disabilities in eleven cities and towns north of Boston.


Computers & Technology
People with Disabilities
Computers & Technology, People with Disabilities, Seniors


We'll work with your schedule.


Malden and Surrounding CommunitiesMalden, MA 02148



  • Basic Computer Skills
  • Microsoft Office Suite
  • Teaching / Instruction
  • People Skills
  • Problem Solving
  • Verbal / Written Communication




  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 1-4 times per month
  • Volunteers must be able to travel to consumer's residence within the MVES service area.

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