Information Desk

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Volunteers at the front desk provide a welcoming environment to patients and visitors as they enter the hospital. The Information Desk volunteer directs patients so they may quickly locate the necessary services and assists visitors to locate family and friends or meeting areas.

Principal Duties and Responsibilities:

1. Greet all patients and visitors and offer assistance whenever possible.
2. Direct patients to registration or the self-registration portal.
3. Track patient interactions.
4. Follow Covid-19 protocols.
5. After 2:00 PM, pick up patient mail in Mailroom and deliver it to patients’ rooms. Return undeliverable mail to the registration desk to be mailed to patient's home address.
6. Deliver flowers or balloons to patient’s room when they are delivered.
7. Answer occasional phone calls that come into the Information Desk.
8. When someone wants to pay a bill, direct them to the registration.
9. When a patient or guest need directions, walk them to the general area and point them in the proper direction.
10. When a guest asks about a patient who is not on the patient census list, call the registration to inquire.
11. Free lunch for each 4-hour shift worked.

Hours of Service: Monday - Friday

8:00 am - 12:00 noon

12:00 noon - 4:30 pm

Volunteers are expected to cover their entire shift.

Length of Shift: 4 hours

Skills Required to Perform the Assignment: Cheerfulness, politeness, good etiquette when dealing with people, reliable.

Physical Demands: Job requires some walking, and ability to push a wheelchair.

Reports to: Information Desk Chairperson