• 2 people are interested

Help to support our Military and Veterans by volunteering your time as a Hero Care Caseworker

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ORGANIZATION: American Red Cross

  • 2 people are interested
Volunteers are heroes

The American Red Cross Hero Care Network provides emergency communications and critical services to military members, veterans and their families all over the world 7 days a week, 24 hours a day, 365 days a year.

* 100% a Virtual Volunteering Opportunity in WESTERN, NY (can be performed from any location in WNY)


Support the Red Cross mission

*Must be able to make cold calls

*Must have own computer and internet access (this position can NOT be performed on the phone)

*Must have excellent speaking/communication skills

*Must be willing to work on 3-5 cases per week

*The is a curriculum of online trainings that MUST be completed in full

* Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies

* Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly

* Support the follow up process to include making follow-up calls to military members and/or families to determine if their needs are met, providing other follow-up actions needed for complete and timely client service

* Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans

* Maintain professionalism and conduct as stated in Red Cross policy

SAF Video: https://www.youtube.com/watch?v=WPUrl9DRfAg

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About American Red Cross


620 E Main St, Endicott, NY 13760, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.‚Äč


The American Red Cross, through its strong network of volunteers, donors and partners, is always there in times of need. We aspire to turn compassion into action so that...

...all people affected by disaster across the country and around the world receive care, shelter and hope;

...our communities are ready and prepared for disasters;

...everyone in our country has access to safe, lifesaving blood and blood products;

...all members of our armed services and their families find support and comfort whenever needed; and

...in an emergency, there are always trained individuals nearby, ready to use their Red Cross skills to save lives.


Veterans & Military Families
International, Veterans & Military Families


We'll work with your schedule.


Multiple locations Rochester, NY 14602



  • Community Outreach
  • Basic Computer Skills
  • Organization
  • People Skills
  • Relationship Building
  • Verbal / Written Communication




  • Background Check
  • Orientation or Training
  • to be determined by supervisor
  • This position is 100% virtual, working independently and be an effective communicator

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