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Project HEAL Operations Support Volunteer

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Recruiting Organization: Project HEAL

Reports to: Operations Director

Status: Volunteer

Location: Remote

Expected Hours: 5-10 hours a week (must include at least 1 hour per day during standard working hours; potential for additional hours to be completed outside of standard working hours). We would appreciate a commitment to serve for at least one year.

About Us

Project HEAL is the only major direct service nonprofit in the U.S. focused on equitable healthcare access for people with eating disorders. Our mission is to break down systemic, healthcare, and financial barriers to eating disorder healing. We deliver our mission through four (4) core Treatment Support programs: Insurance Navigation, Treatment Placement, Cash Assistance, and Clinical Assessment. We are also involved in research, education, and advocacy efforts at the national level. Our vision is that everyone with an eating disorder has the resources and opportunities they need to heal.

Project HEAL was founded in 2008 by two 15 year olds who themselves had just recovered from their eating disorders, united by their dream to raise funds for others who could not otherwise afford treatment. Since then, we’ve helped hundreds of people access treatment (and counting!), and we’re active in the movement to reform and transform the American mental health care system to work for everyone, not just the privileged few.

About the Role

Project HEAL is seeking an Operations Support Volunteer to support Project HEAL’s operations. This role reports to the Operations Director, and may occasionally partner with other staff to provide support to their functional initiatives. The Operations Support Volunteer position is a great role for an individual eager to gain hands-on experience supporting nonprofit administration and operations.

Areas of responsibility include:


  • Respond to general inquiries for information about Project HEAL (daily Monday-Friday...within 72 hours of receipt) using prepared response templates
  • Route inquiries to appropriate staff for more information if needed
  • Log program-related responses/referrals in Programs CRM


  • Order supplies as needed

Development Support

  • Send handwritten thank you notes to donors (template, supplies and stamps will be provided.

Staff Support

  • Special projects as needed, including event support, CEO travel arrangements and expense reporting.

Key Qualifications

As a prerequisite, the successful candidate must believe in the core values of Project HEAL and be driven by the mission.

While there are no minimum educational requirements for this position, the successful candidate will demonstrate interest and skills in administrative and operational work with a small team.

Proficient in Word, Excel, and GSuite.

We’re also looking for someone who is:

  • A stickler for details and quality
  • Eager to dive in and find ways to support Project HEAL’s team members
  • Accustomed to working on multiple projects with different deadlines simultaneously
  • A reliable and friendly communicator who reaches out and follows up
  • A caretaker of sensitive information
  • A strong self-motivator
  • A do-er, ready to roll up their sleeves to solve problems
  • A creative thinker willing to test out new ideas
  • Personally aligned with Project HEAL’s organizational values
  • Equity Matters: We believe that everyone deserves the opportunity to recover and has the right to quality mental health care -- regardless of age, race, gender identity, sexual orientation, size, ability, or financial means. We exist to create equity in the eating disorder treatment landscape, and we know this means we must be willing to be disruptive in the process. We’re committed to anti-racism, anti-oppression, gender equity, and taking action to create justice.
  • Healing is Possible: We believe that recovery from an eating disorder is possible when people have access to the resources and opportunities they need. With one person dying of an eating disorder every 52 minutes, we know that many cannot afford to wait for the systemic changes that we and so many others are working on behind the scenes, so we approach treatment access through a harm reduction lens. We are committed to both the long-term vision of what eating disorder treatment can and must be and the promise to save as many lives as we can in the meantime.
  • All Bodies are Good Bodies: We stand against any and all beliefs, biases, or messages that compare bodies against constructed ideals, equate health with appearance, define beauty, or assign value or worth to any individuals over others. We are anti-diet and fat-positive. We are committed to body liberation in all its forms. We are committed to empathy and treating all humans with dignity.
  • We’re Better Together: We believe that our mission is not possible without partnership, community, and connection. We are committed to always listening, always learning, staying innovative, practicing flexibility, and fostering resilience.

Stipend ProvidedFalse

Training ProvidedFalse

Housing AvailableFalse

Language/Cultral Support AvailableFalse

Wheelchair AccessibleFalse

Fee RequiredFalse

Fee Amount: None

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389 5th Ave, 9th Floor, New York, NY 11109, US

Mission Statement

To bridge the gap between intention and action in order to bring about social impact.


Idealist is a leading online global resource for finding jobs in the nonprofit sector, as well as volunteer opportunities and graduate school programs for social impact.


Crisis Support
Health & Medicine
Crisis Support, Health & Medicine


We'll work with your schedule.


P.O. Box 160185Brooklyn, NY 11216







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