Client Navigator

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Recruiting Organization: Interfaith Community Services - Tucson

The Client Navigator volunteer assists the Centralized Intake Coordinator by providing compassionate and professional phone support to clients calling for services or community resources information. Client Navigators are the initial phone representation of ICS and provide community resources, ICS resources, and computer-based screening for ICS services. Volunteers embody ICS values of Respect, Integrity, Compassion, Collaboration and Innovation.

Job Qualifications:

• Proficiently complete all required trainings via in-person, zoom and video
• Exhibit strong computer skills including Microsoft Office Suite and strong ability to learn new computer skills
• Professional phone skills with ability to communicate compassionately, clearly, and tactfully
• Ability to handle multiple phone lines preferred
• Strong customer service skills including patience, empathy and listening with ability to communicate clearly and set appropriate conversational boundaries
• Strong skills for written communications, multi-tasking and time management
• Bilingual Spanish a plus
• Multiple ICS locations possible - Northwest office, Northwest Food Bank, Central, Southside
• Four hours a day, once per week requested commitment

Stipend ProvidedFalse

Training ProvidedFalse

Housing AvailableFalse

Language/Cultral Support AvailableFalse

Wheelchair AccessibleFalse

Fee RequiredFalse

Fee Amount: None

This opportunity is recurring