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Client Navigator

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ORGANIZATION: Interfaith Community Services

  • 1 person is interested

The Client Navigator volunteer assists the Centralized Intake Coordinator by providing compassionate and professional phone support to clients calling for services or community resource information. Client Navigators are the initial pone representation of CIS and provide community resources, ICS resources, and computer-based screening for ICS services. Volunteers embody ICS values of Respect, Integrity, Compassion, Collaboration and Innovation.

Job Qualifications:
- Proficiently complete all required trainings via in-person, zoom and video
- Exhibit strong computer skills including Microsoft Office Suite and strong ability to learn new computer skills
- Professional phone skills with ability to communicate compassionately, clearly, and tactfully
- Ability to handle multiple phone lines preferred
- Strong customer service skills including patience, empathy and listening with ability to communicate clearly and set appropriate conversational boundaries
- Strong skills for written communications, multi-tasking and time management
- Bilingual Spanish a plus
- One day per week for a 4 hour shift requested

To learn more about ICS volunteering, sign up for an orientation at www.icstucson.org or contact Tori Carlson at tcarlson@icstucson.org, 520-526-9308 or Maria Brown at mbrown@icstucson.org, 520-477-0282

2 Shifts

  • Mon Oct 03, 2022 - 09:00 AM to 01:00 PM
    Shifts available at our NW, Central, Eastside and Southside locations
  • Mon Oct 03, 2022 - 01:00 PM to 04:00 AM
    Shifts available at our NW, Central and Southside locations
  • NONE OF THESE DAYS WORK FOR ME, BUT I CAN STILL HELP
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1 More opportunity with Interfaith Community Services

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About Interfaith Community Services

Location:

2820 W Ina Rd, Tucson, AZ 85741, US

Mission Statement

Interfaith Community Services is a non-profit agency that helps seniors, disabled individuals and people in financial crisis in Pima County achieve stable and independent lives though support from over 950 volunteers, 109 faith communities and the community-at-large. We share a common belief that our diverse faiths call us to serve those in need. Our services and volunteer opportunities are open and welcoming to all regardless of faith tradition. We remain true to our founding value of helping those in need with "Love, Cooperation and Service."

Description

Our multiple services are often the "safety net" that help our recipients remain or become stabilized, enabling them to lead independent lives. We are providing services for thousands of people in need. Over the past year, we have provided 45,714 services, over 20.034 individuals were served and provided $650,098 of financial services.

CAUSE AREAS

Community
Seniors
Community, Seniors

WHEN

Tue Sep 06, 2022 - Mon Dec 05, 2022
This opportunity has 2 shifts

WHERE

2820 W Ina RdTucson, AZ 85741

(32.33807,-111.02795)
 

SKILLS

  • Administrative Support
  • Customer Service

GOOD FOR

  • People 55+

REQUIREMENTS

  • Driver's License Needed
  • Background Check
  • Must be at least 21
  • Orientation or Training
  • One day per week for 4 hours
  • See above job qualifications and training information

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