Client Navigator - Phone support

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The Client Navigator volunteer assists the Centralized Intake Coordinator by providing compassionate and professional phone support to clients calling for services or community resource information. Client Navigators are the initial pone representation of ICS and provide community resources, ICS resources, and computer-based screening for ICS services. Volunteers embody ICS values of Respect, Integrity, Compassion, Collaboration and Innovation.

Job Qualifications:
- Proficiently complete all required trainings
- Exhibit proficient computer skills including Microsoft Office Suite and good ability to learn new computer skills
- Professional phone skills with ability to communicate compassionately, clearly, and tactfully
- Ability to handle multiple phone lines preferred
- Strong customer service skills including patience, empathy and listening with ability to communicate clearly and set appropriate conversational boundaries
- Strong skills for written communications, multi-tasking and time management
- Bilingual Spanish a plus
- One day per week for a 4 hour shift requested

To learn more about ICS volunteering, sign up for an orientation at www.icstucson.org or contact Tori Carlson at tcarlson@icstucson.org, 520-526-9308 or Maria Brown at mbrown@icstucson.org, 520-477-0282