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NHQ:ISD - R&R: Surge Information Management Support Technical Content Developer

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ORGANIZATION: American Red Cross - National Headquarters

  • Purpose

    This position supports the National Headquarters (NHQ) International Services department. This is a 100% virtual (volunteer-from-home) opportunity. This role will support the development of various program materials related to ISD Information Management SIMS, primarily focused on development and/or standardization of information product training/job tools. This role may work with other IM/SIMS stakeholders from other Red Cross/Red Crescent national societies.

  • Responsibilities
    • Translate technical guidance into visually appealing, dynamic and impactful learning content - job tools, tutorials, etc.
    • Revise technical guidance to have a consistent voice and standardized presentation Develop onboarding/orientation and learning pathways
    • Research and evaluate potential learning solutions from external resources and content providers
    • Assist with SIMS program documentation including standards and procedures
    • Support SIMS project lead with project management responsibilities
    • Develop version control plan to manage revisions and translations of materials
  • Qualifications


    • Reliable access to resources needed to volunteer 100% virtually.
    • Experience with developing curriculum including converting technical guidance into training materials or job tools.
    • Knowledge of instructional systems design, adult learning principles, and human performance improvement.
    • Demonstrated ability to consult with internal subject matter experts on the design, development, implementation and evaluation of training/job tools.
    • Demonstrated project management skills to ensure timely delivery of solutions.
    • Strong knowledge of Microsoft Office Suite, especially MS Word, Excel and PowerPoint.
    • Strong communications skills, writing ability and verbal presentation skills.
    • Proficient with desktop publishing tools such as Adobe InDesign or Microsoft Publisher.
    • Willingness to provide relevant work samples in order to be considered by department for role.
    • Resume Required


    • Experience with interactive media design, video editing, animation, and illustration.
    • Experience in one or more of the following technical areas: information or graphic design, mobile data collection tools, GIS and cartography, data analysis or web visualization.

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About American Red Cross - National Headquarters


431 18th St NW, Washington, DC 20006, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.


Every single day, the American Red Cross helps people in emergencies. Whether it's one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.




We'll work with your schedule.


This is a Virtual Opportunity with no fixed address.





  • Time Commitment 5 hours per week Proposed End date: 03/31/2023

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