Training Support Worker and Volunteer Coordinator

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We at Fresh Charity know it is not a level playing field and some young people have a rough start; a disrupted home life, bullying, abuse, poverty, disability of themselves or a family member.

We are a disability confident employer and are proud to welcome a diverse team.
We support young people to change their trajectory and use recovery from adversity to spur them on to great things. We believe that with the right support, challenges don’t have to hold you back.

We want to involve young people in the charity, so this role is perfect for a young person who is passionate about helping the community. This is a support role, to encourage these trainees and help them learn and complete tasks. We currently offer these placements at Pause Cat Cafe, so this is where the role will be based, although there may be progression to different locations.

Our trainees find that working at Pause gives them purpose, a way to get out and feel productive, and they are able to learn useful skills that can help them in their daily lives but also improve their opportunities to get jobs. Our trainees love working at Pause, and we love putting smiles on their faces!

Some of our trainees would benefit from more one-to-one guidance to help them push themselves further and learn more new skills so they feel even more proud of their achievements and end their shift with an even bigger smile.

We are looking for a lovely, patient, kind person to help support our trainees on their shifts. Your role is to verbally guide and show the trainees the task and to encourage them to try new things. Think of yourself as a cheerleader!

The types of tasks you’d be helping them to do are dependent on the trainees that you are matched with, but could include cat care (changing litter, health checks, cleaning, feeding and safeguarding), cafe tasks (waiting tables, taking orders, washing up, wrapping cutlery) or preparation of food and drinks. The shifts may be either during the cafe’s opening hours or when it is closed.

In addition to supporting people during their training, there is an administrative element of this role including the organisation of shift schedules and communications with the trainee and volunteer team.

Essential, skills, experience and qualifications:
The successful candidate will have a kind nature and a passion for helping others. A good level of English is also required. You must be good with people and previous personal or professional experience to demonstrate this would be an asset. A patient, calming demeanour and ability to explain tasks simply will help. Administration skills and attention to detail are beneficial for the role

Employability Support
We are committed to providing you with the support you need to supercharge your employability skills during this work experience placement.

We provide in-house training and induction. Full on-the-job training enables you to complete the role to a high standard. You will be working alongside the trustees and will be allocated a mentor who will guide you to get the most from the placement and seek feedback from you as to how best to help you do so. You will be encouraged to create checklists and taught how to use organisational tools that help you manage your workload and stay on track. As a Disability Confident Employer we provide training on working in a disability friendly workplace.

We teach the importance of attendance management, reliability, timekeeping, teamwork and the appropriate way to communicate with colleagues and others in a professional environment. Communication skills are nurtured and encouraged bidirectionally, with our trustees dedicated to valuing feedback given by all.

Monitoring and review: regular reviews with your mentor offer opportunities to discuss performance and areas for improvement. Throughout the placement there will be ongoing training and assessment at a pace that suits your enthusiasm and capabilities, with opportunities to grow and expand within the role, to expand the role and to try different roles within the organisation.

We will support access to Mentors from the business community who can provide support in a wider career sense. We will be working with Dorset Chamber of Commerce and Industry (DCCI) to reach various online training courses in work skills, CV writing and Interview techniques. Through DCCI you can work with other local suppliers providing certificates for completed training courses. We will use the DCCI’s service support to identify any issues and gaps in training and to be a contact for any questions that may arise. We’ll help you demonstrate transferable skills and provide an up-to-date reference.