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Customer Support Volunteer

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ORGANIZATION: Prepare + Prosper

Customer Support Volunteers on the Prepare + Prosper volunteer team are the hosts and financial referral enthusiasts of the tax clinics. They make sure things run smoothly and that every customer has an opportunity to talk about their financial situation and interests (if they so choose). As a Customer Support Volunteer, you will:

  • Check people in, making sure they have all their paperwork
  • Keep people moving through the tax preparation and review process
  • Check people out, collecting signatures and giving customers their completed return
  • Promote savings and provide relevant referrals for financial topics the customer is interested in
  • Provide stellar customer service and maintain privacy

Commitment: One 4-hour shift per week January 23-April 15th 2024. There is the optional opportunity to pick up additional volunteer shifts.

How do I know I am a good fit? No previous experience needed! If you have a passion for connecting with people, a knack for communicating detailed information in a clear way, ability to juggle multiple tasks and keep up in a fast environment, then this gig is for you! Bilingual in Spanish, Somali, Hmong, or Oromo is helpful but not required.

How to get involved: Join us for an upcoming info session later this fall! Sign up for an info session by filling out our volunteer application today: https://www.volgistics.com/appform/1543659865

2 More opportunities with Prepare + Prosper

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About Prepare + Prosper


2610 University Ave W, Suite 450, St. Paul, MN 55114, US

Mission Statement

Prepare + Prosper, formerly known as AccountAbility Minnesota, assists Minnesotans to move out of poverty by providing pathways to increase income, build assets and become financially secure, and by advocating for change that breaks down barriers to financial success.


For 45 years, P+P has provided free tax and financial services to low- and moderate-income taxpayers. We facilitate economic security by helping many of the people we serve use their tax refunds to help them meet basic needs, build credit, and save.

Leveraging the support of more than 550 volunteers, we prepare taxes and offer financial services to thousands of Minnesotans via free clinics around the Twin Cities. In addition to ensuring that our customers claim all the tax credits they earned, we address the "money moment" of tax time connecting people to financial services that create pathways to economic security.

With the support of staff, our volunteers work cooperatively at our free tax clinics and are the core of our ability to provide these services in our community each year.

If you are committed to helping hardworking families get ahead, we have a volunteer position for you! One hour of your time can put $2,000 or more in the pocket of a family struggling to make ends meet.


Advocacy & Human Rights
Advocacy & Human Rights, Community


Tue Jan 23, 2024 - Mon Apr 15, 2024


Multiple locations Saint Paul, MN 55114



  • Financial Literacy
  • ETC / Tax Assistance
  • Customer Service
  • Financial Service Assistance
  • People Skills
  • Problem Solving


  • People 55+


  • Background Check
  • Must be at least 18
  • One 4-hour shift a week January 23-April 15 2024 after volunteer training in December and/or January. There is the optional opportunity to pick up additional shifts.

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