Volunteer Usher - Myrtle Woldson Performing Arts Center (MWPAC)

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The Volunteer Event Usher works in conjunction with staff and student employees. This role provides excellent customer service, patron guidance, seating and safety during events at the Myrtle Woldson Preforming Arts Center (MWPAC).

This position acts as a positive ambassador for the building as well as Gonzaga University. This position is overseen by the MWPAC staff House Managers and is supervised by the Ticketing Services Supervisor.

Volunteer Responsibilities:

• Supports front of house (FOH) operations during events on evening and weekends, as available
• Politely greets patrons, provides directions, verifies tickets, hands out programs, and shows patrons to seats
• Helps enforce published theater policies (No outside food/drink inside auditorium, service animals only allowed, no photography, etc.)
• Checks assigned section after event for cleanliness; visually sweeps the theater space to check for potential safety issues, maintenance needs, and lost and found items
• Attends pre-event Usher meetings and other trainings, as required by management
• Exercises sound judgment and commitment to the mission of Gonzaga University in dealing with internal and external customers to resolve problems, respond to policy or procedural questions, and to promote a positive experience of Myrtle Woldson Preforming Arts Center events
• Other duties as assigned that support the Myrtle Woldson Preforming Arts Center

Volunteer Requirements:

• Must be 16 years of age or older
• Must have access to email for scheduling and information
• Must have excellent customer service skills
• Must be comfortable interacting with the public, including possible emergencies or difficult situations
• Able to volunteer for varied shifts, including nights and weekends
  (preferred commitment: minimum of 6 events per annual performance season - or 3+ per semester - for a combination of Gonzaga University and external productions)
• Able to handle light physical efforts including, but not limited to: standing for extended periods of time, lifting up to 30 pounds, and climbing steps repeatedly
• Able to work in a fast-paced, busy environment with environmental conditions such as noise, heights, dark/dim/absence of lighting
• Demonstrates an understanding of, sensitivity to and appreciation for the diverse ethnic, socio-economic, disability and gender diversity of guests and staff attending or working with the Performing Arts Center