Hospice House Volunteer

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· Performs patient care activities that promote safety and comfort.

· May provide patient care based on plan of care and assignment:

· Assists client in maintaining highest level of independence.

· Assists with daily living activities, e.g., make bed.

· May assist in maintaining patient/family environment:

· Sweeps, mops and/or vacuums patient areas as needed, e.g., bedroom, halls,

kitchen, etc.

· Dusts furniture, fixtures and other equipment as needed.

· Stores soiled linen in designated container.

· Assists with patient's personal laundry.

· Cleans laundry and storage areas as needed.

· May assist patient with nutrition as assigned:

· Delivers and removes food trays; assists with menu selection.

· Sets up trays as needed.

· Assists with planning and preparing meals and snacks.

· Creates a caring environment for patients, families, visitors, and employees:

· Responds to patient/family calls.

· Provides comfort measures, e.g., fresh water, back rub, reading, music, etc.

· Converses and socially stimulates the patient as directed in the care plan.

· Facilitates patient/family choice in the provision of care and services.

· Communicates in a manner that promotes collaboration, team, and caring.

· Supports the plan of care to meet patient and family needs related to the terminal illness and/or end stage conditions.

· Utilizes appropriate communication routes.

· Documents appropriate patient information as needed.

· Verbally communicates observations to appropriate team member in a timely, collaborative manner.

· Responds to patient, family, visitor, and other employees' requests as indicated to maintain a caring environment.

· Responsible to maintain and demonstrate ongoing competencies for specific role function.

· Begins volunteer work at the start of the scheduled shift and remains on the job until the

conclusion of the shift.

· Actively participates in the CCHS' quality improvement program.

· Provides age specific care for neonates, pediatric, adolescent, adult, and geriatric patients.

· Follows all infection control standards.

· Participates in individual and group support.

· Participates in the development of the CCHS program.

· Participates in the bereavement component as assigned.

· Utilizes communication mechanisms.

· Participates in the survey process.

· Manages telephone inquiries/messages and patient/family problem solving.

· Notifies Registered Nurse Case Manager of any change in patient status that suggests a

need to update the plan of care.

· Provides support to the patient's family, consistent with the plan of care.

· Maintains CCHS volunteer competencies.

· Works independently.

· Participates in job duties and activities as assigned.

· Maintains a professional attitude and confidentiality regarding patients, families, CCHS business, and Wausau Hospital business.

· Displays effective written and verbal communication skills.

· Participates in in-services and volunteer meetings for self-development to maintain and update information about CCHS.

· Effectively notifies Registered Nurse or Volunteer Coordinator of any changes in client or

environmental condition.

· Records time donated to CCHS.

· Performs care safely and accurately.

· Implements services in a caring manner.

· Expresses a comfort level with death and dying and the effect is has on family, significant others, self and other employees.

· Seeks support in dealing with death and dying.

· Acts and communicates in a manner that promotes team development.