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3 people are interested
Hotline Volunteer
ORGANIZATION: UNITED TENANTS OF ALBANY INC
Please visit the new page to apply.
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3 people are interested
About the Position: This position will volunteer as part of the homeless prevention program at UTA. The primary role of the hotline volunteer will be to return calls on the housing hotline.
Job responsibilities include the following:
- Receive, organize, triage, and return calls on the Housing Hotline.
- Perform program intakes for the Housing Hotline and provide guidance on tenants’ rights, perform crisis intervention, advocacy, and landlord/tenant
- Listen and provide support to callers in crisis and/or in need of information.
- Offer referrals and housing resources to callers.
- Be an active listener and support system to help tenants understand their rights.
- Understand Homeless Prevention Program Services, maintain and execute internal organizational processes for tenants to be connected to services.
- Schedule appointments for tenants with a housing counselor where further assistance is needed.
- Work closely and supportively with Homeless Prevention Program Staff in team setting.
Preferred Qualifications:
- 1-year of experience in human service setting is preferred
- Ability to respond to client’s needs through a trauma-informed lens with patience and empathy.
- Advocacy and crisis intervention experience
- Ability to work well with a variety of people from diverse backgrounds
- Ability to maintain confidentiality
- Strong computer skills, proficiency in Microsoft Excel and Microsoft Word.
- Effective communication & listening skills; specifically, via telephone
- Ability to be consistently punctual and dependable.
- Ability to function as part of a team within a small but very busy office setting.
- Commitment to the goals and mission of United Tenants of
More opportunities with UNITED TENANTS OF ALBANY INC
No additional volunteer opportunities at this time.
About UNITED TENANTS OF ALBANY INC
Location:
295 HAMILTON ST 1, ALBANY, NY 12210, US
Mission Statement
The mission of UTA is to protect tenants’ rights for safe, decent and affordable housing, with special emphases on those who have the greatest need or who experience the most severe problems and to promote the development and preservation of more affordable housing.
Description
For the last 49 years, UTA has provided rental assistance services for both arrears and first month's rent and security deposit payments); court advocacy services for tenants brought to eviction court or small claims court, as well as for tenants who bring their landlord's to small claims court; tenant advocacy services, including landlord-tenant mediation, rental arrears dispute mitigation, resource referrals, code and law enforcement advocacy, etc. We similarly work with tenants to enhance their knowledge of renter protections and assist them in advocating for policy and local legislative corrections where applicable. UTA similarly employs housing counselors who are trained in crisis management, budget counseling, and case management, to ensure all rental payments are compliant with both relevant grantor and UTA policies and procedures. Annually, UTA responds to approximately 5,070 hotline calls regarding everything from rental assistance requests and evictions to landlord harassment and domestic violence emergencies. UTA also assists the development and facilitation of tenant associations and other community empowerment activities such as hosting and cosponsoring events and workshops with community partners on various local social justice topics. Calls made to the hotline by homeless individuals and families are referred to homeless shelters and drop-in centers, the City of Albany housing services advocate, and Coordinated Entry; as well as numerous community organizations and services, all dependent on the immediate needs of the client.
CAUSE AREAS
WHEN
WHERE
295 Hamilton StAlbany, NY 12210
DATE POSTED
August 9, 2022
SKILLS
- Family Therapy
- Crisis Intervention
- Advocacy
- Case Work / Management
- Crisis Counseling
- Social Work
GOOD FOR
N/A
REQUIREMENTS
- Orientation or Training
- Open for discussion. We want to work with volunteers' schedules.