Project HEAL Program Translator/Mandarin

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Recruiting Organization: Project HEAL

Reports to:Insurance Navigation Program Manager

Status: Volunteer

Location: US Remote, Eastern Time Zone preferred

Expected Hours: Flexible

• Immediate need for a small project totaling roughly 5-10 hours
• Potential for future projects on an as needed basis and looking for a commitment of 6 months - 1 year

About Us

Project HEAL is the only major direct service nonprofit in the U.S. focused on equitable healthcare access for people with eating disorders. Our mission is to break down systemic, healthcare, and financial barriers to eating disorder healing. We deliver our mission through four (4) core Treatment Support programs: Insurance Navigation, Treatment Placement, Cash Assistance, and Clinical Assessment. We are also involved in research, education, and advocacy efforts at the national level. Our vision is that everyone with an eating disorder has the resources and opportunities they need to heal.

Project HEAL was founded in 2008 by two 15 year olds who themselves had just recovered from their eating disorders, united by their dream to raise funds for others who could not otherwise afford treatment. Since then, we’ve helped hundreds of people access treatment (and counting!), and we’re active in the movement to reform and transform the American mental health care system to work for everyone, not just the privileged few.

Role Overview

This role of Program Translator will be a volunteer-based position responsible for an immediate project. This project will require written translation of insurance navigation resources located on the Project HEAL website. Several pages of insurance terminology and developed guides will require translation to support greater accessibility of insurance information to our beneficiaries. This will be a time-limited project that will be discussed with the Insurance Navigation Program Manager, to be completed before the end of 2022.

In the role of Program Translator, you will be working primarily with the Insurance Navigation Program Manager. In the future, there is potential for supporting the Insurance Navigation Program in larger projects requiring written translation as well as assisting with verbal translation on phone calls with beneficiaries. You will play a key role in collaborating with the Insurance Navigation Program Manager and beneficiaries seeking to better understand their insurance benefits and/or help to access treatment.

Project HEAL is a remote workplace, so this role is work-from-home.

Key Role Responsibilities:

• Working in tandem with the Insurance Navigation Program Manager to support beneficiary access to insurance resources
• Complete written translation of existing insurance resources guides available on Project HEAL’s website
• Helping to update translated resources guides when changes are made to the original guides
• Potential to assist the Insurance Navigation Program Manager and others on the program team in speaking with beneficiaries via phone by providing verbal translation

Role Qualifications:

• Demonstrate outstanding customer orientation using strong interpersonal communication skills, patience, and empathy
• Demonstrate the ability to maintain organization, attention to detail, and time management
• Ability to work collaboratively with program team members, converse with beneficiaries, and other groups as needed
• Proficient in written and verbal translation between parties
• Proficient in Google Documents

About You

• A natural people person, who cares about relationships and intuitively understands human behavior
• A creative problem-solver and strategic decision maker, who sees both the forest and the trees
• A strong time-manager with the ability to coordinate several projects and triage priorities appropriately
• A confident and positive team player who is transparent about workload and workflow, is willing to chip in where needed, and who can ask for help
• A strong verbal and written communicator
• An intuitive collaborator who has a knack for anticipating what will be needed next
• Personally aligned with Project HEAL’s organizational values
• Equity Matters: We believe that everyone deserves the opportunity to recover and has the right to quality mental health care -- regardless of age, race, gender identity, sexual orientation, size, ability, or financial means. We exist to create equity in the eating disorder treatment landscape, and we know this means we must be willing to be disruptive in the process. We’re committed to anti-racism, anti-oppression, gender equity, and taking action to create justice.
• Healing is Possible: We believe that recovery from an eating disorder is possible when people have access to the resources and opportunities they need. With one person dying of an eating disorder every 52 minutes, we know that many cannot afford to wait for the systemic changes that we and so many others are working on behind the scenes, so we approach treatment access through a harm reduction lens. We are committed to both the long-term vision of what eating disorder treatment can and must be and the promise to save as many lives as we can in the meantime.
• All Bodies are Good Bodies: We stand against any and all beliefs, biases, or messages that compare bodies against constructed ideals, equate health with appearance, define beauty, or assign value or worth to any individuals over others. We are anti-diet and fat-positive. We are committed to body liberation in all its forms. We are committed to empathy and treating all humans with dignity.
• We’re Better Together: We believe that our mission is not possible without partnership, community, and connection. We are committed to always listening, always learning, staying innovative, practicing flexibility, and fostering resilience.

Stipend ProvidedFalse

Training ProvidedFalse

Housing AvailableFalse

Language/Cultral Support AvailableFalse

Wheelchair AccessibleFalse

Fee RequiredFalse

Fee Amount: None

This opportunity is recurring