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SHIBA Technology Support Volunteer

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The Statewide Health Insurance Benefits Advisors (SHIBA) provides free, unbiased, and confidential education and advice to King County residents on their Medicare healthcare options. Solid Ground is King County, Washington’s SHIBA sponsor in partnership with the Washington state Office of the Insurance Commissioner.

SHIBA volunteers work to empower, educate, and assist Medicare-eligible people, their families, and caregivers through objective outreach, counseling, and training to make informed health insurance decisions that optimize access to care and benefits. SHIBA volunteers work to educate and assist Medicare beneficiaries, their families, and caregivers to prevent, detect, and report health care fraud, error and abuse through outreach, counseling, and education.

SHIBA Technology Support Volunteer
The SHIBA Technology Support volunteer will teach other remote volunteers how to use basic computer skills and Microsoft products in both a group and one-on-one basis. Volunteers will work alongside other volunteers and the SHIBA Coordinator to develop a basic computer skill curriculum and lesson plans, primarily geared toward helping volunteers, aged 55+, to increase their computer literacy.

  • 18 years of age or older
  • Willingness and ability to work with people from a variety of racial, cultural, and economic backgrounds, with various lifestyles, sexual orientations, and of all ages
  • Ability to work with older adults (aged 55+)
  • Patience with others and ability to problem-solve easy tech issues
  • Ability to teach other volunteers basic use of Microsoft Outlook and Teams
  • Good knowledge of and ability to teach others basic computer skills like using the internet to research, using video conferencing applications like Zoom or Microsoft Teams, and setting up a Google Voice number
Solid Ground believes poverty is solvable. Volunteers play a critical role in helping us meet basic needs, nurture success, and spread change - so everyone in our community can achieve their full potential. BIPOC (Black, Indigenous, and other People of Color), and people with the lived experience of food insecurity are strongly encouraged to volunteer.

Interested in volunteering? Contact Solid Ground Volunteer Services today!

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About Solid Ground


1501 N 45TH ST, SEATTLE, WA 98103, US

Mission Statement

Our mission... Solid Ground works to end poverty and undo racism and other oppressions that are root causes of poverty. Our vision... Solid Ground believes our community can move beyond poverty and oppression to a place where all people have access to quality housing, nutritious food, equal justice and opportunities to thrive. Our values... Solid Ground is committed to working with compassion, integrity, accountability, creativity and an anti-oppression approach to end homelessness, hunger, inequality and other barriers to social justice. We value collaboration and leadership from the communities we serve.


Our history...

Solid Ground was founded in 1974 by community leaders and concerned citizens of one of Seattle's then most economically devastated neighborhoods, Fremont. Originally called the Fremont Public Association, our services - emergency food bank, clothing bank, and employment program - reflected the desperate needs and determined response of a mobilized and committed neighborhood.

Solid Ground today...

As the scope and severity of homelessness and poverty have increased over the years, so too have our reach to our greater community and our range of services. Now based in Seattle’s Wallingford neighborhood, our 30 programs and services help more than 60,000 households each year overcome poverty and build better futures throughout King County and beyond.


Computers & Technology
Education & Literacy
Computers & Technology, Education & Literacy, Seniors


We'll work with your schedule.


This is a Virtual Opportunity with no fixed address.


  • Teaching / Instruction
  • Basic Computer Skills




  • Driver's License Needed
  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Volunteers are encouraged to commit a minimum of 5 hours per month, preferably at least one 1-2 hour time slot per week.
  • Applicants must (1) submit a Solid Ground Volunteer Application Form and Background Check Form, (2) clear their background check and reference checks, (3) attend a Solid Ground Orientation, and (4) interview with program staff before they begin.

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