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Everyone can help others- Blood Donor Ambassadors needed in Covington

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ORGANIZATION: AMERICAN RED CROSS

Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with
blood donors to promote blood donation and set the stage for a long-term commitment to regular blood
donations. Assist donors with re-hydrating after donation and observe for post-donation reactions.
Express gratitude and ensure each blood donor is sincerely thanked for their donation.

Responsibilities
* Greet donors, explain the donation process as necessary, and assist with initial intake and handoffs
through the blood donation process
* Manage donor flow and direct donors to tablet registration
* Model excellent customer service behaviors
* Ensure blood donors have relevant information and that questions are answered appropriately while
creating a favorable impression of the blood donation process.
* Learn and share the Red Cross story, including the mission, vision, and values
* Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for
his/her contribution.
* Check if the donor was provided post-donation information before leaving the drive
* Report possible adverse post-donation physical reactions to the collections staff.
* Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
* Work with collections team supervisor or charge staff to match donor’s blood type with the best product
for maximum impact
* Responsible to inform donors of current and upcoming donation promotions
* May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities
as directed

Time Commitment
* Variable; preferred commitment: 1+ shift/month, average shift is 5-6 hours

Requirements
* Must be over the age of 16
*Must clear background check
*COVID-19 vaccination required

Qualifications
*Willingness to comply with Red Cross COVID-19 policies
* Ability to display the utmost professionalism and communication skills
* Extremely comfortable working with people from diverse communities and backgrounds
* Ability to understand the technology needed for the position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App.
* Ability to explain/teach technology to donors and fellow volunteers
* Ability to regularly commit to a schedule, arrive punctually and adapt to a change driven culture

Length of Appointment
* Preferably 6 months - 1 year, renewable each year

Development Opportunities
* Gain valuable training and experience while providing an invaluable service to your community
* Network and meet new people
* Develop customer service skills that last a lifetime

Requirements
* Red Cross Volunteer Orientation
* Onboarding with the American Red Cross Biomedical Dept
* Online Blood Drive Volunteer Training in EDGE
* Ongoing training and refresher course

To apply or learn more, visit: https://volunteerconnection.redcross.org/?nd=lead&a=13827&h=990&p=1757797or contact your local office:

3700 Candlers Mountain Rd
(434) 845-1234

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About AMERICAN RED CROSS

Location:

2825 Emerywood Parkway, Richmond, VA 23294, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.‚Äč

Description

The American Red Cross, through its strong network of volunteers, donors and partners, is always there in times of need. We aspire to turn compassion into action so that...

...all people affected by disaster across the country and around the world receive care, shelter and hope;

...our communities are ready and prepared for disasters;

...everyone in our country has access to safe, lifesaving blood and blood products;

...all members of our armed services and their families find support and comfort whenever needed; and

...in an emergency, there are always trained individuals nearby, ready to use their Red Cross skills to save lives.

CAUSE AREAS

Community
Computers & Technology
Health & Medicine
Community, Computers & Technology, Health & Medicine

WHEN

We'll work with your schedule.

WHERE

Multiple locations Covington, VA 24426

(37.79346,-79.99395)
 

SKILLS

  • Administrative Support
  • Customer Service
  • Basic Computer Skills
  • Relationship Building

GOOD FOR

  • People 55+

REQUIREMENTS

  • Driver's License Needed
  • Background Check
  • Must be at least 17
  • Orientation or Training
  • Variable. Preferred commitment: 1+ shift/month, average shift is 5-6 hours
  • COVID-19 vaccination required

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