Make an impact by helping with blood collection

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This summer, turn your compassion into action when you volunteer with the American Red Cross. Looking for a fun and meaningful way to give back? Become part of the Red Cross team by supporting local blood drives as a Blood Donor Ambassador!

Responsibilities
* Greet donors, explain the donation process as necessary, and assist with initial intake and handoffs
through the blood donation process
* Manage donor flow and direct donors to tablet registration
* Model excellent customer service behaviors
* Ensure blood donors have relevant information and that questions are answered appropriately while
creating a favorable impression of the blood donation process.
* Learn and share the Red Cross story, including the mission, vision, and values
* Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for
his/her contribution.
* Check if the donor was provided post-donation information before leaving the drive
* Report possible adverse post-donation physical reactions to the collections staff.
* Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
* Work with collections team supervisor or charge staff to match donor’s blood type with the best product
for maximum impact
* Responsible to inform donors of current and upcoming donation promotions
* May make reminder/cancellation calls, re-schedule donor appointments, and perform follow-up activities
as directed

Time Commitment
* Variable; preferred commitment: 1+ shift/month, average shift is 5-6 hours

Requirements
* Must be over the age of 17
*Must clear background check

Qualifications
* Ability to display the utmost professionalism and communication skills
* Extremely comfortable working with people from diverse communities and backgrounds
* Ability to understand the technology needed for the position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App.
* Ability to explain/teach technology to donors and fellow volunteers
* Ability to regularly commit to a schedule, arrive punctually and adapt to a change-driven culture

Length of Appointment
* Preferably 6 months - 1 year, renewable each year

Development Opportunities
* Gain valuable training and experience while providing an invaluable service to your community
* Network and meet new people
* Develop customer service skills that last a lifetime

To learn more or apply visit redcross.org/volunteer or https://volunteerconnection.redcross.org/?nd=lead&a=2244&h=990&p=1757797 or contact betty.whittaker@redcross.org