Benefits Enrollment Center Coordinator Volunteer
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Recruiting Organization: League for the Blind and Disabled, Inc.
POSITION SUMMARY: The incumbent is responsible for 1 - assisting with outreach events including but not limited attending fairs/expos, mailings, phone calls, and outreach projects, 2 - Assisting answering Benefit Enrollment Center (BEC) phone calls, performing consumer intake paperwork, and documenting inquiries in CIL Suite, 3 - Performing the lifecycle of the BEC consumer, and 4 - Assist in gathering required data needed for grant reporting
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
• Completes and documents consumer intakes in a timely and accurate manner
• Performs benefits check ups
• Completes applications for low-income benefits
• Provides and documents consumer follow-up
• Documents communication/activities in CIL Suite
• Refers qualifying consumers to League programs or outside resources as needed
• Completes outreach activities; including but not limited to fairs and expos
• Assists in research and education of potential referral sources and partners
Administrative and Clerical
· Provides clerical, organizational, and project related support services for the League’s BEC program.
· Answers incoming phone calls and completes paperwork in an accurate & timely manner
· Makes photo and electronic copies, scans documents, sends faxes and e-mails, and prepares mailing as requested by BEC Project Manager.
Financial: Incumbent is not directly responsible for any League financial activities
Planning: Incumbent is not directly responsible for any League planning activities.
Personnel: Incumbent is not directly responsible for any League personnel activities.
SUPERVISORY RESPONSIBILITIES:Incumbent does not supervise any staff.
QUALIFICATIONS, REQUIREMENTS and DEMANDS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); one year work experience in office management or support, or one year of post-secondary training in a social services or business-related curriculum; prefer a qualified person with a disability.
LANGUAGE SKILLS:Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and instruction manuals. Ability to complete complex forms and applications. Ability to effectively present information and respond to questions from League administrators/managers, consumers, business customers, and the general public.
MATHEMATICAL SKILLS:Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, interest, percentages, and ratios.
REASONING ABILITY : Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to organize complicated and unrelated sets of information in an orderly and meaningful fashion.
INTERPERSONAL SKILLS:Ability to work cooperatively, effectively, and efficiently with volunteers, team members, agency management and the public. Ability to work independently, maintain positive working relationships, and function consistently as a contributing member of the League’s staff team and consumers.
PHYSICAL DEMANDS: While performing the essential functions of this job the employee is required to: 1. frequently talk and hear to communicate, 2. frequently use fingers, hands, and arms to manipulate objects and operate computer/office equipment, 3. frequently sit, stand, and walk, 4. occasionally lift and/or move up to 10 pounds, and 5. frequently use close vision skills to read, write and operate office equipment.
EQUIPMENT OPERATION REQUIREMENTS: Ability to independently operate or learn to operate League voice phones. Ability to independently operate, or learn to independently operate League office equipment, such as fax and copy machines, in order to perform job related duties and assignments. Experienced in Microsoft Office and have the ability to independently operate, or learn to independently operate the League’s computer network, software programs and e-mail system in order to perform job related duties and assignments.
TRAVEL REQUIREMENTS: Occasional travel within Allen County and surrounding areas..
WORK ENVIRONMENT:While performing the duties of this job, the employee typically works in the League’s office environment. The noise level in this work environment is usually low to moderate.
WORK SCHEDULE DEMANDS:Must be available for work during regularly scheduled work hours. Scheduled work hours may vary according to the needs of the Agency, as determined by League’s President/CEO or the BEC Program Manager.
CERTIFICATES, LICENSES, REGISTRATIONS:None required.
The League for the Blind and Disabled, Inc. is an affirmative action, equal employment opportunity employer, and is committed to making reasonable accommodations needed by qualified individuals with disabling conditions that enable them to perform the essential functions of the position.
Language/Cultral Support AvailableFalse
Fee Amount: None
This opportunity is recurring
389 5th Ave, 9th Floor, New York, NY 11109, US
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Fort Wayne, IN 46816
August 3, 2022
- Public Advocacy
- WEEKDAYS, PART_TIME