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Customer Engagement using Tech Portals

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ORGANIZATION: Selfhelp Community Services Inc.

The Virtual Senior Center program is recruiting for a volunteer who is interested in administratively assisting a program designed to increase the engagement of our Older Adults with our content (attending live classes, events, etc.) to alleviate their loneliness & isolation.

Tasks include working with one or two Engagement tools (portals) to create specific reminders for the Members, ensuring successful submission or cancellation on the portal depending on the situation, sending Surveys to assess member satisfaction and adding Members to the Portal. Training provided on all software but you must be comfortable using technology. Weekday availability but time is flexible. USA residency.

Qualifications: -Some customer service & program engagement experience

-Strong communication & organization skills

-Able to work independently and remotely

-Proficient in using technology w/ability to learn new system.

2 More opportunities with Selfhelp Community Services Inc.

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About Selfhelp Community Services Inc.

Location:

520 8th Avenue, 2nd Floor, New York, NY 10018, US

Mission Statement

Selfhelp is a not-for-profit organization dedicated to maintaining the independence and dignity of seniors and at-risk populations through a spectrum of housing, home health care, and social services and will lead in applying new methods and technologies to address changing needs of its community. Selfhelp will continue to serve as the "last surviving relative" to its historic constituency, victims of Nazi persecution.

Description

Selfhelp is A private, non-sectarian, not-for-profit 501 (c) (3) organization, Selfhelp was founded in 1936 by a small group of refugees fleeing persecution during the Holocaust. Our history is rich and varied because throughout it, we have continued to respond to anyone in need. Our mission has always been to help older adults live happy, independent lives in their own homes with services that help maintain their health and safety. Today, Selfhelp offers 20,000 aging, frail and "at-risk" New Yorkers a comprehensive network of social service, senior housing and home care services. It is also the oldest and largest provider of Nazi victim services in North America. For almost seven decades, Selfhelp has dedicated itself to being a source of information, service, community, and quality home care for New Yorkers.

CAUSE AREAS

Seniors
Seniors

WHEN

We'll work with your schedule.

WHERE

This is a Virtual Opportunity with no fixed address.

SKILLS

  • Administrative Support
  • Customer Service
  • Basic Computer Skills
  • Organization
  • People Skills
  • Verbal / Written Communication

GOOD FOR

N/A

REQUIREMENTS

  • Must be at least 18
  • 5-8 hours/week
  • Interest in working with Older Adults, Patience, Comfort using software programs, good time mgmt and organizational skills, reliable for weekly schedule.

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