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Volunteer Relations Team Member (Des Moines)

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ORGANIZATION: American Red Cross of Nebraska-Iowa Region

Title: Volunteer Relations Team Members

Description:

This position supports the Regional Volunteer Services Department. The Regional Volunteer Relations Team Member ensures the successful execution of the Volunteer Workforce Complaint Process in the region. The role of the Team Member is to support and document the volunteer supervisor in managing complaints against the workforce they supervise, as well as managing the process for cases that are escalated beyond the supervisor.

Key Responsibilities

Implement corporate Red Cross Human Resources and Office of Volunteer Services policies and

procedures.

Understands and articulates the importance of a fair and harassment-free workplace.

Explains appropriate Red Cross policies and procedures as related to Volunteer Relations during

Steady State including utilization of Regional Volunteer Workforce Complaint Toolkit materials to all

supervisors (employees and volunteer).

Conduct appropriate investigation, documentation, and resolution when complaint involves a

Volunteer.

Coordinates with and supports Human Resource Business Partners (HRBP) and ICE on complaints

that they manage.

Qualifications

Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities.

Experience with conflict management or mediation

Experience with employee/staff relations or HR management

Experience delivering training material or facilitation

Ability to work in confidential situations

Active Listening skills

Able to assess, investigate, resolve, notify Volunteer HR Matters in timely manner when assigned a

situation.

Minimum Commitment of 1 year with opportunity to renew.

Volunteers who are not vaccinated against COVID-19 may participate in Red Cross events as long as they wear a mask. All volunteers, regardless of vaccination status, must wear a mask if requested by a client. Masks will be provided at each event.

For more information or to apply go to: https://www.redcross.org/volunteertoday

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About American Red Cross of Nebraska-Iowa Region

Location:

2912 S 80th Ave, Omaha, NE 68124, US

Mission Statement

Mission Statement: The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.‚Äč Vision Statement The American Red Cross, through its strong network of volunteers, donors and partners, is always there in times of need. We aspire to turn compassion into action so that... ...all people affected by disaster across the country and around the world receive care, shelter and hope; ...our communities are ready and prepared for disasters; ...everyone in our country has access to safe, lifesaving blood and blood products; ...all members of our armed services and their families find support and comfort whenever needed; and ...in an emergency, there are always trained individuals nearby, ready to use their Red Cross skills to save lives.

Description

Since our founding by Clara Barton on May 21, 1881, the American Red Cross has been dedicated to serving people in need. We received our first congressional charter in 1900 and to this day we are tasked by the federal government with providing services to members of the American armed forces and their families as well as providing disaster relief in the United States and around the world.

Today, as throughout our long history, the Red Cross depends on generous contributions of time, blood, and money from the American public to support our lifesaving services and programs.

CAUSE AREAS

Advocacy & Human Rights
Community
Advocacy & Human Rights, Community

WHEN

We'll work with your schedule.

WHERE

2116 Grand Ave.Des Moines, IA 50312

(41.58417,-93.64545)
 

SKILLS

  • Advocacy
  • Customer Service
  • People Skills

GOOD FOR

  • People 55+

REQUIREMENTS

  • Background Check
  • Must be at least 18
  • Orientation or Training

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