AfterACCESS Outreach Volunteer with ACCESS, Inc.

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Basic volunteer duties involved with this assignment:

1. After ACCESS Outreach volunteers will reach out by phone to previous clients of ACCESS to check-in and offer resources and support if needed. Volunteers will have a general script, a list of questions to ask, and a list of resources to provide.
2. Calls or texts can be made on ACCESS property or at home using a google phone number (ACCESS will help you create this) to protect your privacy. You may also email clients from an ACCESS email address (ACCESS will create this for you).
3. You will not give advice or directly provide support to clients. If a situation necessitates more attention than you are trained to provide, you will bring it to the attention of ACCESS Case Managers, and they will reach out to provide more comprehensive support.

Basic volunteer qualifications involved with this assignment: Volunteers must be 18 years or older. A background check is required. You must complete the entire AfterACCESS Volunteer Training. You must log your volunteer hours on Timecounts (you will be trained on this).

Who will be served by this assignment?
The clients of ACCESS will be directly served by AfterACCESS volunteers. This role enhances the quality of services provided by assisting previous clients of ACCESS and reducing recidivism back into homelessness.

What is the anticipated benefit of this volunteer service to those receiving the service?
You will have a significant impact on helping those experiencing homelessness in your community by helping information our clients about different resources and opportunities available to assist them at a very difficult point in their lives.

What specific skills will the volunteer need?
Volunteers must be comfortable using technology to communicate. Making phone calls, sending text messages, and sending emails are the primary responsibilities of this volunteer. Volunteers must be personable while still maintaining boundaries, respectful, maintain confidentiality, resourceful, friendly, and have good judgment.