Computer Lab Aide

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This position reports to the Coordinator of Student Technology Support in the Technology Support Group (TSG), providing an open, efficient, and professional lab environment for students enrolled at A-B Tech. The primary focus of this position is the provision of quality tutoring and assistance to A-B Tech students. Volunteer Lab Aides enforce IT and A-B Tech policies, procedures, and guidelines while providing professional, helpful, and congenial assistance to lab users.

Volunteer Responsibilities:

• Serve as first point of contact for in-person student IT related questions.
• Provide professional tutorial services in open labs by helping with Moodle, Web Advisor/Self-Service, and Student Email account log-in issues.
• Assist with enforcing A-B Tech and Classroom/Computer Lab regulations, including the prevention of unauthorized persons from using lab facilities and equipment.
• Create new IT handouts that would be helpful to students
• Take note of needed updates in lab.

Requirements:

• An application, background check and orientation/ brief training are required before starting this position.
• Must be able to commute to A-B Tech in Asheville NC. This position is in-person.
• Must have a social security number, be over the age of 18 and this position is not eligible for community service.

• Good Customer Service Skills with excellent oral and written communication
• Willingness to continue learning to keep up with latest innovations and/or
• Familiarity with Windows and Microsoft

Attire:

• Comfortable and appropriate attire is required.
• Room temperatures are variable - please dress accordingly.

Location:

• A-B Tech Community College, 340 Victoria Rd., Asheville NC 28801

Health and Safety:

• For current COVID-19 guidelines visit https://abtech.edu/COVID

About A-B Tech:

Founded in 1959 in the heart of Asheville, A-B Tech is the largest higher education institution in Western North Carolina, serving approximately 23,000 students a year in Buncombe and Madison counties. One of 58 community colleges in the NC Community College System, A-B Tech offers 190 degrees, diplomas, and certificates, as well as a wide range of workforce training and continuing education programs. A-B Tech includes the main Asheville campus, A-B Tech Enka (home of the A-B Tech Small Business Center and Business Incubation Program, Craft Beverage Institute of the Southeast and N.C. BioNetwork), A-B Tech Madison, A-B Tech Woodfin, the Goodwill Center and the ABCCM Transformation Village in West Asheville, and a future location at Biltmore Park West. Learn more at abtech.edu. To learn more about our volunteering program visit www.abtech.edu/volunteer.