Resource Navigator

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The resource navigator answers calls from families in need in Denver Metro and helps them by providing information, referrals, and intake assessment over the phone.

Our operations are 9am - 4pm, Monday - Friday. Ideally, volunteers can work 4-24 hours per week during these open times.

Specific Functions:
A. Answers calls for information regarding The Salvation Army’s assistance programs and other community resources
B. Assess needs and identify resources.
C. Documents calls accurately utilizing a computerized internal database
D. Use active and compassionate communication skills
E. Other duties as assigned

Knowledge, Skills and Abilities Required:
* Have a passion for The Salvation Army mission
* Competent in working independently within clear parameters
* Excellent customer service skills
* Able to creatively problem-solve and think on their feet
* Excellent attention to detail skills
* Strong communication and people skills over the phone.

Skills:
* Critical Thinking
* Sound judgment and decision making
* Skilled in working with a team
* Customer service orientation
* Excellent oral and written communication skills
* Attention to detail
Software-related skills: Computer proficiency and working knowledge of integrated database applications and ability to use new software programs with basic training.