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Resource Navigator

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ORGANIZATION: The Salvation Army

  • 1 person is interested

The resource navigator answers calls from families in need in Denver Metro and helps them by providing information, referrals, and intake assessment over the phone.

Our operations are 9am - 4pm, Monday - Friday. Ideally, volunteers can work 4-24 hours per week during these open times.

Specific Functions:
A. Answers calls for information regarding The Salvation Army’s assistance programs and other community resources
B. Assess needs and identify resources.
C. Documents calls accurately utilizing a computerized internal database
D. Use active and compassionate communication skills
E. Other duties as assigned

Knowledge, Skills and Abilities Required:
* Have a passion for The Salvation Army mission
* Competent in working independently within clear parameters
* Excellent customer service skills
* Able to creatively problem-solve and think on their feet
* Excellent attention to detail skills
* Strong communication and people skills over the phone.

* Critical Thinking
* Sound judgment and decision making
* Skilled in working with a team
* Customer service orientation
* Excellent oral and written communication skills
* Attention to detail
Software-related skills: Computer proficiency and working knowledge of integrated database applications and ability to use new software programs with basic training.

More opportunities with The Salvation Army

3 Reviews

No additional volunteer opportunities at this time.

About The Salvation Army


1370 Pennsylvania St., Denver, CO 80203, US

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.


We are Looking for a few good Do-Gooders

Help us help the world. Become a trained volunteer with The Salvation Army. Every volunteer for The Salvation Army is another set of helping hands, another voice of comfort, another heart pouring out compassion. If you would like to volunteer, don’t wait.

Volunteers are valuable assets in The Salvation Army's efforts to meet the changing needs of our world. Through the skills and experience volunteers bring to The Army, volunteers make significant contributions to society by positively impacting the lives of those we assist. Salvation Army volunteers change lives, uplift families and support communities every day.

Additional volunteer opportunities may be available through your local Salvation Army Corps unit. Contact us today and find out how you can help!


Homeless & Housing
Community, Homeless & Housing, Hunger


We'll work with your schedule.


11701 E. 33rd AveAurora, CO 80010



  • Customer Service
  • Program Management
  • Database Administration
  • Organization




  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Minimum 4 hours per week for 8 weeks

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