Blood Donor Ambassadors - Rockbridge, VA - need for 2 volunteers..

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A wonderful way to support the Rockbridge area is by becoming Blood Donor Ambassador at local blood drives.

Responsibilities
* Greet donors, explain the donation process as necessary, and assist with initial intake and handoffs
through the blood donation process
* Manage donor flow and direct donors to tablet registration
* Model excellent customer service behaviors
* Ensure blood donors have relevant information and that questions are answered appropriately while
creating a favorable impression of the blood donation process.
* Learn and share the Red Cross story, including the mission, vision, and values
* Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for
his/her contribution.
* Check if the donor was provided post-donation information before leaving the drive
* Report possible adverse post-donation physical reactions to the collections staff.
* Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
* Work with collections team supervisor or charge staff to match donor’s blood type with the best product
for maximum impact
* Responsible to inform donors of current and upcoming donation promotions
* May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities
as directed

Time Commitment
* Variable; preferred commitment: 1+ shift/month, average shift is 4-6 hours

Requirements
* Must be over the age of 17

Qualifications
* Ability to display professionalism and communication skills.
* Comfortable working with people from diverse communities and backgrounds.
* Ability to understand the technology needed for the position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App.

Length of Appointment
* Preferably 6 months commitment.

To learn more or apply www.redcross.org/volunteer
or contact Geralynn Trellue - gtrellue@redcross.org 540.598.1882