Program Evaluation and Volunteer Experience Leader - AmeriCorps Member

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Recruiting Organization: Hands On Nashville

Summary Statement

Are you passionate about research and always wanting to find out the 'why'? Join Big Brothers Big Sisters this service term to partner with mentors and improve programming through research, evaluation, advocacy and data!

Term Commitment

Half Time, August 15,2022 - July 28, 2023

Position Description

Big Brothers Big Sisters of Middle Tennessee is looking for a creative self-starter who is passionate about advocating for client-centered programming. You will love this role if you will enjoy engaging with people to collect feedback.The ideal member should have an interest in collecting, interpreting, and presenting data.

The Program Evaluation and Volunteer Experience Leader will distribute surveys and conduct focus groups to collect responses that measure mentor satisfaction. They will develop a process to track and interpret responses, and share findings to help promote and implement program improvements. We will use this information to recruit more volunteers to serve our youth, with a focus on creating more repeat volunteers.

This AmeriCorps member will leave their service term with skills in data collection, interpretation, and presentation; community engagement; program management; and project planning.

Nashville is powered by people of all ages, races, ethnicities, skin tones, sexes, genders, sexualities, religions, abilities, and socioeconomic statuses engaging in service together. This is a city where YOU matter and YOU make a difference. Join us as we tackle the community’s most pressing challenges through service by becoming a Hands On Nashville AmeriCorps Program member.

The HON AmeriCorps Program is made possible through generous support from Volunteer Tennessee, The Dan and Margaret Maddox Fund, and AmeriCorps, the federal agency connecting individuals and organizations through service and volunteering to tackle the nation’s most pressing challenges. 


  • Develop and improve survey measures used to assess the volunteer experience before, during, and after service engagements
  • Conduct focus groups with current volunteers to determine opportunities to improve service

to volunteers and improve mentor satisfaction

  • Design systems for regular measurement, evaluation, and adaptation of practices related to mentor satisfaction
  • Curate a system for tracking, reporting, and utilizing volunteer feedback (i.e. dashboards, reports, etc.)

Typical Day In This Position

Most days will consist of the service member sending Mentor Satisfaction surveys, checking for new responses, and analyzing the data from the responses that are received. Some days may include organizing and conducting regular focus groups of volunteers to collect additional, more in-depth information. The member will regularly meet and collaborate with other teams to share findings and discuss ideas for program improvement.

Service Schedule

Service will take place between 8 a.m.- 6 p.m., Monday - Friday, around 20 hours per week. Exact schedule may be flexible to meet the needs of service member and BBBS.


Members should have experience with or the willingness to develop competencies in these areas:

(1) Organizing and leading focus group conversations to gain insight to participant’s experience.

(2) Organizing, analyzing, and presenting data in clear and engaging ways.

(3) Proficiency in using Microsoft Word and Microsoft TEAMS for meetings. Ability to learn Matchforce (Salesforce-based data management system) and Form Assembly for data collection and assessment.

(4) Willingness to problem solve, collaborate with people with different backgrounds and ideologies, and work as a team.

Key abilities include:

(1) Prioritize and meeting deadlines while working through multiple tasks at once.

(2) Willingness to meet new people and get others excited about volunteering.

(3) Thinking creatively about developing new systems for collecting information.


Associates degree

Can professional experience be substituted for formal education: Yes

Physical Requirements

Responsibilities in the position may entail sitting for extended periods of time;

Responsibilities in this position may entail standing for extended periods of time;Service responsibilities require moving about to accomplish tasks or moving from one worksite to another; Service responsibilities require the member to communicate verbally via the telephone and/or computer;

Required Driver’s License: Yes

Stipend ProvidedFalse

Training ProvidedFalse

Housing AvailableFalse

Language/Cultral Support AvailableFalse

Wheelchair AccessibleFalse

Fee RequiredFalse

Fee Amount: None

This opportunity is recurring

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389 5th Ave, 9th Floor, New York, NY 11109, US

Mission Statement

To bridge the gap between intention and action in order to bring about social impact.


Idealist is a leading online global resource for finding jobs in the nonprofit sector, as well as volunteer opportunities and graduate school programs for social impact.




Sun Aug 14, 2022 - Fri Jul 28, 2023
05:00 PM - 04:59 PM


Nashville, TN 37210







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