ORGANIZATION: Family Pathways

POSITION: Sunshine Calling

REPORTS: Aging Care Coordinator

ORGANIZATIONAL VISION: Every voice, Every Possibility, Every Day

ORGANIZATIONAL MISSION: Family Pathways works alongside people to enhance lives through a continuum of essential services and together with the community champions' positive social change.

POSITION OBJECTIVE: To promote social connection

RESPONSONBILITIES:

• Report volunteer hours to the Aging Care Coordinator on or before the last Friday of the month.

PROCESS:

• The Aging Care Coordinator will match a volunteer with a person wanting this service
• Volunteer will connect once a week or more over the phone to talk and check-in and have meaningful connections
• Ask the person receiving the call how often they would like to be called, and what time of the day they want to be called
• Calls will be between the same two people to promote consistency and relationship building
• Prioritize the person who you are calling - the call is about the person at the other end
• Provide monthly feedback about calls, noting well-being and concerns of person receiving the call
• Begin with introducing yourself: "Hi, this is xxxx, calling from Family Pathways Aging Program, I am your volunteer for phone calls.
  • Are you able to hear me clearly?
  • How do you pronounce your name? (If needed)
  • How are you today? How is your day going so far?
  • I understand that xxxx, tell me more about xxxx
  • Do you have the food you need this week? (Let us know if not)
• Find moments to laugh - this is simply a conversation that should feel natural
• NO profanity or inappropriate topics
• NO religious or political topics
• BE open and flexible with other’s values, beliefs, and perceptions
• After each call make notes for your monthly report
• Report any concerns as soon as possible

If interested please fill out an application at www.familypathways.org/volunteer or contact Volunteer Manager at www.familypathways.org. We look forward to hearing from you!