Emotional Support - Chat Volunteer

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Why Join Certified Listeners Society?

We are a not-for-profit organization based in Ontario, Canada built by a community of people dedicated to providing early-stage emotional support to anyone who needs it 24 hours a day, 7 days a week, 365 days a year. We are not a crisis helpline. We believe that by serving the masses to navigate the challenges of our lives, with early-stage and real-time Emotional Support interventions, we can help individuals make better mental health lifestyle choices to live better, happier, healthier lives. Visit our website to find out more about us: https://certifiedlisteners.org/

Job Overview

The Emotional Chat Volunteer, also known as a Certified Listener you will be providing emotional support on the online chat platform and provide support to chatters who are in distress and emotional. As a Certified Listener, you are not a therapist or telling others what to do and our volunteers do not provide crisis intervention or addiction counseling. There will be proper training provided before taking support chats and this is an opportunity to gain more life skills.

Responsibilities and Duties

• Provide immediate and confidential support that adires by the agency procedures and policies
• Complete the weekly designated shifts and reporting to Certified Listener supervisor and coordinator
• Work with callers/chatters, volunteers and staff in a respectful and professional manner
• Letting chatter know someone listens and cares
• Letting the chatter know there is someone here to provide individual support
• Managing to build relationships and have conversations through empathy and emotional on the online platform
• Ongoing training, development and support from the team

Qualifications and Skills

• Excellent communication skill and computer literate
• Proficiency in the English language in written
• Capacity to remain calm and collected in a challenging situation
• Non-judgemental and accepting the various values and beliefs of others
• Ability to work independently
• Access to reliable internet connectivity and private workspace from home
• Adherence to Certified Listeners Society policies, procedures and online chat guidelines

Requirements:

• 18+ Years Old
• MUST BE A CANDIAN CITIZEN
• Two references (professional, academic or volunteer-related)
• Police reference check, including vulnerable sector screening
• Successful completion of all comprehensive Core Competencies training programs, quizzes, and screening process
• Reliability in fulfilling weekly shift commitments
• Comply with Certified Listeners Society policies and procedures and our Code of Ethics
• Maintain a confidential workplace as well as confidentiality about your work
• Sign and comply to our Volunteer Non-Disclosure Agreement
• Participation in ongoing training and work relation development opportunities

Time Commitment: You are expected to complete weekly shifts and choose from the best time that suits you from the six designated timing. You can work at least 2 to 3 4-hour shifts per week after completion of screening and training.

How to apply? Interested volunteers who would love to volunteer with us should apply by clicking the following link: https://certifiedlisteners.org/application/. If you have any questions or concerns, feel free to message volunteer@certifiedlisteners.org.